News and updates from Burn Brae Medical Group
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Burn Brae Medical Group

May 2019
Measles Vaccinaton
You may have read that there are currently outbreaks of measles around the world including here in the UK. The MMR programme was introduced in the UK in 1988 so everyone born from then on should have had two doses of MMR vaccine to be protected against measles.

Unvaccinated young children are most at risk of catching measles but of the cases of measles in England many were in teenagers and young people attending summer festivals who'd missed out on their MMR vaccine in childhood.

We will be reviewing our records and contacting patients within an incomplete vaccine history over the coming weeks.
Text Messaging
For many years patient have been able to sign up to receive appointment reminder text messages. We have just introduced  a "cancel by text" feature that will make it easy to cancel your appointment if it isn't needed. Simply reply to the reminder with the 3-digit code contained in our text message to you. Please don't add any other text other than the 3-digit code. Your appointment will then be automatically cancelled and you will receive a confirmation text.

We have also introduced a new system that allows members of the team to send patients personalised text messages. This is in addition to our automated appointment reminder system and may include links to access information leaflets on web pages for example.

Do ensure that you keep us informed of any changes to your mobile phone number.

We are keen to hear what patients would do to give people more control of their care and what they would do to give people better support. We would be grateful if you could take a look at our website articles and surveys on this issue.

A Message from Healthwatch
Parkrun has come to Hexham, taking place weekly from 9am starting at Tyne Green. Runners, joggers and walkers line up for the 5k. Some are trying to beat their personal best, many will be using it as motivation to get out for a run, walk or to enjoy the social side of parkrun which isn't a 'race' but a timed event. You can also volunteer too, from course marshal to time-keeping, barcode scanning and so on.
Practice Telephone System Problem
Our telephone system broke on the first weekend in March but we were able to quickly install a temporary system for the Monday morning, minimising any impact on patients. We are now completing work on our new phone system installation which requires work to be done on our phone lines. There will be some downtime (up to 90 minutes) on Tuesday 14th May but we don't have a fixed time for the work to commence.

If you require urgent assistance while our lines are down please phone 111 or in an emergency 999. If your problem can wait then please phone back later that day when normal service will have resumed. We apologise in advance of any disruption caused but unfortunately BT only do this work during working hours Monday-Friday. 

We are also still experiencing problems with our prescription line, so please make requests for repeat prescriptions via our main number on 01434 603627. It would be best to phone after 10am to avoid our busiest time of day. We prefer requests to come via our online system, if you wish to sign up just ask a member of the reception team.
Tynedale Talking Newspaper
Would you or someone you know like to read the Hexham Courant to keep up to date with local news and events cannot because of poor eyesight? The Tynedale Talking Newspaper is a free weekly digital audio copy of the best of the Hexham Courant, prepared by local volunteers and distributed throughout Tynedale and elsewhere to registered blind or partially sighted people.
Please complete our online Friends and Family Survey.
Do we have your correct contact details? Did you let us know of a change of mobile number?
Copyright © 2019 Burn Brae Medical Group, All rights reserved.

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