BREAKING NEWS: Ontario Releases Three-Step Roadmap to Safely Reopen the Province

The Ontario government has released its Roadmap to Reopen, a three-step plan to safely and cautiously reopen the province and gradually lift public health measures based on the provincewide vaccination rate and improvements in key public health and health care indicators. In response to recent improvements to these indicators, Ontario will allow more outdoor recreational amenities to reopen, with restrictions in place, effective May 22, 2021 at 12:01 a.m.

Roadmap to Reopen outlines three steps to easing public health measures, guided by the following principles:
  • Step One: An initial focus on resuming outdoor activities with smaller crowds where the risk of transmission is lower, and permitting retail with restrictions. This includes allowing outdoor gatherings of up to 10 people, outdoor dining with up to four people per table and non-essential retail at 15 per cent capacity.
  • Step Two: Further expanding outdoor activities and resuming limited indoor services with small numbers of people where face coverings are worn. This includes outdoor gatherings of up to 25 people, outdoor sports and leagues, personal care services where face coverings can be worn and with capacity limits, as well as indoor religious services, rites or ceremony gatherings at 15 per cent capacity.
  • Step Three: Expanding access to indoor settings, with restrictions, including where there are larger numbers of people and where face coverings can’t always be worn. This includes indoor sports and recreational fitness; indoor dining, museums, art galleries and libraries, and casinos and bingo halls, with capacity limits.
The province will remain in each step for at least 21 days to evaluate any impacts on key public health and health system indicators. If at the end of the 21 days, the following vaccination thresholds have been met, along with positive trends in other key public health and health system indicators, then the province will move to the next step:
  • Step 1: 60 per cent of adults vaccinated with one dose.
  • Step 2: 70 per cent of adults vaccinated with one dose and 20 per cent vaccinated with two doses.
  • Step 3: 70 to 80 per cent of adults vaccinated with one dose and 25 per cent vaccinated with two doses.
Based on current trends in key health indicators, including the provincial vaccination rate, the government expects to enter Step One of the Roadmap the week of June 14, 2021. The province will confirm closer to the expected start of Step One.
Ontario News Release

NEW: Ontario Tourism and Travel Small Business Support Grant

Ontario is providing one‐time payments of $10,000 to $20,000 to support eligible small tourism and travel businesses struggling to recover from the impact of the COVID-19 pandemic. This grant will support eligible small tourism and travel businesses that did not receive the Ontario Small Business Support Grant (OSBSG), such as travel agents, hotels, motels, resorts, and bed and breakfasts. To qualify, businesses must have fewer than 100 employees and demonstrate they have experienced a minimum 20 percent revenue decline between 2019 and 2020.
Learn More

NEW: Ontario Continues to Expand Access to Rapid Testing for Workplaces

Launch of a new online portal will better connect businesses to free testing supplies. A new rapid testing portal to make it easier for all essential businesses to access free rapid testing has been launched.

Businesses are encouraged to participate in the program by registering at It provides free rapid antigen screening kits to help screen for asymptomatic cases of COVID-19 that might otherwise be missed. Program eligibility was recently expanded to include any business that is allowed to be open and requires staff to work on-site.

Businesses with fewer than 150 employees can participate in workplace rapid antigen screening through a program run jointly by the Ontario government and the Ontario Chamber of Commerce. LEARN MORE.

NEW: Hamilton eatCommerce Pilot Project

Innovation Factory, Digital Main Street, and Pavement have come together to help 100 restaurants sell their products online.

Through the Hamilton eatCommerce Pilot, restaurant owners will receive $250 in digital services and a choice between 3 digital packages (Web Starter, Social Ad Campaign, or A-La-Carte).

 Grants are limited to 100 restaurants and provided on a first-come, first-serve basis. Apply as soon as possible if you would like to participate!
Learn More

NEW: Spring Up In The Village Contest Ends May 31st

Our Spring Up In The Village Contest Ends May 31st. Please make sure to share this with your networks to let your customers know!

Enter to win a $1000 prize pack filled with gift certificates from local businesses! Make a purchase $10 or more (before tax) at any business in #TheVillage. Take a photo of your receipt and email it along with your name, phone number, and postal code to

Visit for full contest details & eligibility!

NEW: Tourism Digital Marketing Certificates

With the new realities of COVID-19, Digital Marketing has become the predominant avenue for the tourism industry. Working with E-Learning University, HHBRTA is offering four Digital Marketing Certificates that are available free to business operators and organizations located in Hamilton. All certificates are available until March 31st 2022: 
  • Tourism Social Media Marketing 
  • Tourism SEO and SEM Marketing 
  • Tourism Content Marketing 
  • Tourism Website, Email and Advanced Marketing
LEARN MORE about these four Digital Marketing Certificates. 

NEW: Bike Month 2021

Following current public health guidelines, please join the cycling community by going for a bike ride with your household and explore Hamilton’s (growing) cycling infrastructure. Share your cycling adventures online and participate in the activities.

Kick-off with Bike Day on May 31, 2021, commit to riding on Bike Day and/or during Bike Month to be entered to win 1 of 3 prize packs, which include a $100 VISA gift card and a 2021 Bike Month t-shirt. LEARN MORE.

NEW: State of the City with Mayor Fred Eisenberger

Join the Hamilton Chamber of Commerce for the second virtual State of the City address with Mayor Fred Eisenberger. broadcast on Cable 14 (television & online). The event features a Q&A with His Worship, Mayor Fred Eisenberger, moderated by Rochelle Ivri. Tune in to Cable 14 on Thursday, May 20 at Noon.

Hamilton's COVID Concierge for Businesses

Hamilton's COVID Concierge for Business is a one-stop online resource centre and phone line dedicated to supporting Hamilton businesses with their COVID-19 business questions and concerns.

Hamilton businesses can learn more by calling 905-521-3989 (Mon-Fri, 8:30am-4:30pm) or visiting them online at

Resources for Businesses

We know it can be challenging to find resources for businesses. We have compiled a list of highlighted government assistance programs with links to the application portals to make it easy for all members to access the financial supports available to them.
COVID-19 Resources for Businesses
COVID-19 Restrictions - City of Hamilton
FAQ about Enforcement - City of Hamilton

Reporting Crime in the BIA

Call 911 
If you see a crime in progress including, aggressive panhandling, assault, theft, and graffiti.

Call Non-Emergencies Line
To report a crime that has already happened such as mischief, damage to vehicle or property, shoplifting that has already occurred, counterfeit money or you see a suspicious person in the area call the Hamilton Police at 905-546-4925.

Crime Prevention Resources 
Report Graffiti
Call 911 if you witness graffiti in progress. If your building has been tagged or see graffiti in the area report it to the City of Hamilton at 905-546-2489. For hate or political tag, report it to the Hamilton Police at 905-546-4925.
Report Online
Report a non-urgent crime such as damage or mischief under $5,000, theft under $5,000 or physical assault online if it happened in Hamilton and you don’t know who it is. If you have evidence or know who the person is, call 905-546-4925 or go into Central Station.
Report Online

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Hamilton, ON L8R 1K9 

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International Village BIA · 12 Ferguson Ave. N. · Hamilton, ON L8R 1K9 · Canada

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