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Diversity Newsletter

December 2020
 
We respectfully acknowledge
the Traditional Custodians of the lands that we live and work on
and pay respect to their Elders both past, present and emerging.
Recent notices and information from the Departments
that relate to diversity and CHSP


Read here
Sector Development Team change of email address
Virginia and Liz will have new email addresses in 2021 due to merger of Cobaw and Sunbury Community Health services:
virginia.harkin@scchs.org.au
liz.foster@scchs.org.au
Contents:  
There is a Cultural and Linguistically Diverse (CALD) focus to this newsletter  
Also:
LGBTI aged care training for Loddon Mallee in March 2020 - register now!

 
Very best wishes for the festive season and coming year. So much has been achieved during this year  in ways creative, compassionate and caring in order to maintain service support and connections. We look forward to connecting up with you again, perhaps even in person, and supporting your work towards ever inclusive services and a richer understanding of our interesting and diverse communities.  
                                                                                 Virginia, Vicki and Rosemary
So!
Who are we now?
Revisit the 2016 ABS census before
Australia’s next national Census which will be held on Tuesday 10 August 2021. 
Standard 1 of the Aged Care Quality Standards is about dignity and choice for the consumer.
How can an organisation ensure consumers who have difficulty communicating in English are treated with dignity and choice?

Using an interpreter is evidence that the organisation values the consumer’s diverse characteristics and life story, and engages in a way that the client has a voice and decision making power over the services they receive.   

Commonwealth funded Translating and Interpreting Service (TIS National) for assessment and service delivery is available free of charge to aged care providers – why not add the phone number to your phone now?  1800 131 450
Revisit:   
TIS National - Help Using 
New sign language interpreting service Department of Health factsheet from June 2020

Read more 

Question: Do you know the percentage of elders in your community who speak another language at home; or do not speak English very well? 
Update: Refresh your team's knowledge.  Q. Where do you find authorised health and wellbeing translations? Answer here  
Activity: Nominate a member of your team to visit the TIS National site and feedback
Did you know?  Part of the Diversity Advisor role is to support CHSP providers to understand and embed the principles of the National Aged Care Diversity Framework and Action Plans (including CALD below) within their continuous improvement plans. 
 
Contact your Diversity Advisor for more support to understand population data, how the Diversity Framework and use the Action plans: 
Rosemary Duffield - Mildura, Swan Hill & Gannawarra local government areas
Virginia Harkin - Buloke, Loddon, Campaspe, Greater Bendigo, Mount Alexander, Central Goldfields & Macedon Ranges.
How to link the Health Translations Directory to your website – instructions here from the Centre for Health and Ethnicity
It's about embedding the Aged Care Diversity Framework
Cultural and Linguistic Diversity (CALD) is one of the nine special need groups identified in the CHSP manual,  aligning with the Aged Care Act (1997).  A specific guide for aged care providers was  developed in  2019 as part of the Aged Care Diversity Framework entitled Actions to Support Older CALD People. An accompanying Guide for Consumers was also developed in support of equitable access to service support.
 
The  Australian Department of Health National Aged Care Diversity Framework 2017  is a guiding document for service providers, government, peak organisations AND consumers.

One of the Diversity Framework Action Plans: Actions to Support Older CALD People: a Guide for Consumers captures the voice of people from Culturally and Linguistically Diverse (CALD) backgrounds. It is intended both to help people from CALD backgrounds express their needs when speaking with aged care providers and as a resource to support people working in aged care to understand the perspectives of CALD people

Examples from the action plan guide: 
You can ask a Provider to: Provide you with simple, understandable information on your care, translated into your preferred language where required • Provide you with a Use of Interpreter Services Policy which explains when you are entitled to an interpreter, how to get an interpreter and assist you in getting free interpreting supports where available.

So, it is a useful document when reviewing or developing policies (and see below).
Centre for Cultural Diversity and Ageing
The Centre for Cultural Diversity and Ageing boasts new resources and free training modules. The framework of Inclusive Service Standards (referenced within the Aged Care Quality Standards guide) is background to a collection of practice guides developed to assist with practical implementation e.g. Developing a policy for use of interpreter services. Also, updated communication cards and aged care signage in 20 new languages.
Centre for Ethnicity and Health 2021 webinar series 
Webinars available:
  • 16/2  Unconscious bias: an interactive case stud
  • 16/3  Cross cultural communication: lessons from a  multicultural family
  • 20/4   Interpreters and Translators
CEH Webinar series- book here

LGBTI Ageing and Aged Care training for Loddon Mallee region
Delivered by Val's LGBTI Ageing and Aged Care
Wed March 24th  1015-1pm

This  session provides an introduction to supporting and working with older LGBTI people. This program is delivered via Zoom and ideal for staff working across CHSP and/or supporting older people in the community or care settings. The session will introduce participants from Loddon Mallee to the following:

– LGBTI communities, terminology, definitions & history

– Key aspects of LGBTI ageing

- An introduction to LGBTI inclusive practice

This interactive sessions is delivered via Zoom - the Zoom invitations will be sent only to registered participants prior to the training session.

This session is funded through CHSP sector support and development, and open to a maximum of 4 participants per organisation in Loddon Mallee 

Register here Intro to LGBTI aged care training
 Sector Development Teams are funded by the Australian Government Department of Health and Victorian Department of Health and Human Services. The material contained herein does not necessarily represent the views or policies of the Australian Government.
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Copyright © 2020_Cobaw Community Health_ All rights reserved.
Loddon Mallee Sector Development Team - Diversity
Our mailing address is:
*virginia.harkin@cobaw.org.au*.

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