Issue 5 - December 2017
Welcome to the December issue.

This month we’re looking at the Legal Ombudsman’s rounding on solicitors for using intimidating language, and having a half-hearted approach to apologising. We investigate if this is justified.   

Also, we look at an incredibly humorous, yet thought provoking talk on work life balance, which has been shared extensively - a topic, which many corporate lawyers will no doubt discuss as they spend time with their loved ones over the festive season.     

Lastly, we look at a topic, which raises its head from time to time, provoking much debate around price transparency in legal services – should it be such a prickly subject?  

Top Story

Legal ombudsman findings on ‘intimidating’ solicitors a sign change is needed

  Recent findings by the Legal Ombudsman that complaining clients are intimidated by lawyers’ language and angered by a half-hearted approach to apologising, are proof that work still has to be done to improve legal interactions between solicitors and customers.

In the report, the ombudsman cited some solicitors using long or confusing words, as well as legal jargon, when dealing with clients. Also, a belief that if a complaint does progress, the communications imply the issue is not being taken seriously.


Nigel Marsh was a typical corporate warrior, but like many questioned whether there was a better way of finding that elusive work-life balance. He lays out an ideal day balanced between family time, personal time and productivity - and offers some sound advice and ways to make it happen, with a video that has been seen nearly 4 million times worldwide.
This month's quote -
People are more afraid of the laws of Man than of God, because their punishment seems to be nearest.”
WILLIAM PENN, Some Fruits of Solitude

Should solicitors pricing be such a prickly subject?

The latest attempt by the Legal Services Consumer Panel to call on law firms to make prices more transparent has been met with the expected response this subject engenders by many in the legal profession.

The body’s annual survey, which states just 6% of legal clients found the price on the provider’s website, and another 4% through a comparison website left many lawyers eloquently arguing that selling legal services as if they are groceries is just not viable.

Read more.

About us 
We have been helping legal practices reach their target market for almost a decade and involved with marketing and PR for more than 20 years, so we know what we’re talking about.  We work with our legal clients as part of their team and have over the years become trusted confidants to clients such as Dale & Newbery, Bowsers Solicitors, Family Law Group, Keelys Solicitors and QualitySolicitors David Roberts.  Click here to view our Case Studies page.

Our services include PR/media relations, website development, blog writing, copywriting, content marketing, social media management, and rebrands.  Read more here.

The life of a law firm is seldom straightforward, and talking to as many potential customers in a way they will understand, at a time they will listen, has never been so vital!  
Get in touch 
Thank you for taking the time to read. We would appreciate any feedback, comments, input so if you would like to contact us, please call us on 01564 822861 or email, Tracy Nolan or talk to us via one of our social networks below.

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