Weekly Open Enrollment Update
 
At a Glance: This week and next week
  • Expect calls from your current clients, as well as new clients who are looking for an expert like you to help with their application for 2019 coverage. 
  • Check the Broker Resource Page for Updates
  • Linking Applications & Password Resets
  • Sign Up to Give Support at an Enrollment Fair (slots still available!)
Check Your Broker Page
Make sure to check our newly updated Broker Webpage.  New information has been posted there, including:
  • 2019 APTC Calculator
  • Weekly Communications
  • Downloadable/Printable OE Resources
Linking an Online Account & Current Application
About 9% of our QHP customers currently do not have an online account with Access Health CT. We are promoting online account access as a way for customers to better manage their account information, notices, and open verification issues. Customers with an active application in the system can follow the instructions below to create an online account and link it with their existing application.
1. Find your Application ID - you will need it to link your current application with your new online account. (If you need help finding your Application ID, check your most recent letter from Access Health CT or call us.)
2. Go to AccessHealthCT.com and clickCreate Account
3. Log into your new account and click “Add Existing Application” in Quick Links
4. Follow the steps to link your existing application
5. If you are unable to complete the process, call us!
Password Resets
Customers have reported issues with Password Resets since November 1. We identified and fixed one issue related to the email delivery of the Password Reset instructions, and we are monitoring the situation moving forward. If you experience issues with resetting passwords for yourself or your customers, please let us know right away by contacting the Call Center at 1-855-372-2428.
Provide Support at an Enrollment Fair
We are once again inviting Brokers to sign up to provide Enrollment Fair support. Enrollment Fairs are on Saturdays from 10:00 AM to 2:00 PM, and we ask that Brokers who are working these events arrive at least 15 minutes early.

Click Here to Register for a slot at an Enrollment Fair. These slots are first come, first served. 

 
November 17
New London
OIC of New London
106 Truman Street
New London, CT
December 1
Bridgeport
St. Vincent’s Medical Center
2800 Main Street
Bridgeport, CT
December 8
Waterbury
Waterbury Hospital
64 Robbins Street
Waterbury, CT
December 15
Milford
Jonathan Law High School
20 Lansdale Avenue
Milford, CT
Call Center Hours & Upcoming Holidays
 
Monday - Friday 8:00 AM - 8:00 PM
Saturday 9:00 AM - 3:00 PM
Veterans Day, Monday November 12:
Call Center will be OPEN 
AHCT Office and Enrollment Locations will be CLOSED
Thanksgiving Day, November 22:
All Offices will be CLOSED
Friday, November 23:
Call Center will be OPEN
Enrollment Locations and Offices will be CLOSED
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