We understand that a lot of you are making face masks and medical products for the fight against COVID-19. We really want to thank you from the bottom of our heart for the initiative you have taken to help those in need.
Working Around the Clock
Normally we get 10% (40-50) retail orders that require cutting, picking and packing and 90% wholesale which take less time to process. Over this past 3 weeks we were overwhelmed with over 5,000 retail orders plus we were told to shut down. We cannot hire new staff at this time and had new safety protocols to follow. We have completed more than 4,000 orders and still have 1,000+ orders pending - we are working from the first light until 10 pm at night and through weekends - stopping only to grab a bite in the kitchen. Staff and family members have been working overtime and friends have volunteered help when staff have to go home. We care about you and about our healthcare providers who are working at great risk because of lack of essential PPEs.
Substitutions for Out of Stock Products
Due to an overwhelming number of orders, we've been running out of stock on a lot of fabrics. To help you make face masks quickly, we have been substituting these with a similar color or fabric to get them out the door ASAP! Sorry, we don't have the time to contact each person individually to ask for substitutions. Time is of the essence.
Changes to Orders
We want to get these out to you ASAP so we will NOT be able to add, modify, combine, cancel or accept returns for any orders once placed. These requests have been delaying us tremendously. Each request takes away from the time we could have processed urgent orders.
Check Order Status
Please do not call us or email us to check the order status so we can focus on getting your order out to you ASAP! You will get a shipping notice when it ships. We are working around the clock in the warehouse - so we're unable to respond back to emails or phone calls. You can check your order status by logging in to your account or you can Check Order Status here. Also please check tracking status online or with the shipping agency. We also have to do the same thing, we don't have a separate portal and no control over them. We are grateful they continue to provide us service. This way we can focus on getting your order out to you ASAP!
Pre-Ordering Out of Stock Fabrics in Wholesale
We make fabrics in USA using local knitters, weaving mills and finishing houses using yarns made by our US mills. In this time of need we're focusing all our efforts on making Antimicrobial fabrics. We're working on manufacturing more of the Out of Stock fabrics, however there may be a lead time. When possible, we'll add these for Pre-Order on our Wholesale website, with the lead time - so you can pre-order the fabric. It is highly recommended to Pre-order the fabric instead of waiting as these may be sold out even before they are ready.
Support the Textile Supply Chain
We hope the mills that make them continue to operate. We have been fighting with our government to allow mills to stay open. While everyone else except essential service providers stay at home, we continue to work day and night even though the government does not consider us essential. We are investing our family money and the revenue coming in making more fabrics, we do not have financial backing from banks and government. Keep an eye on our Facebook page for updates/messsages.
Protect yourself and stay safe all.Together we will win. We the people. GOD BLESS AMERICA.
CEO Wazoodle Fabrics