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We would like to assure our customers that we are fully staffed and open for business. Our support hours remain Monday - Friday from 9am to 6 pm Eastern Time.

Promas is designed to easily move between the cloud and on premises networks and is capable of being rapidly transitioned to allow working from home. To assist customers who are running on premises and want to make this transition, we have compiled an overview of two possible options.

At the end of this email we have included links to some resources that may be helpful under the current circumstances.

Finally, we have modified our cloud related policies to make it easier for customers to transition to the cloud on a temporary basis. Please contact support for more information or questions.

We hope you and your families remain safe and healthy.
Promas Hosted in the Cloud
Remote Access Software
This option is available through Promas. We host your data in the cloud using our service provider. There is a monthly fee. We can help move your data to the cloud and set everything up.
This option is available through third-party vendors such as RemotePC, GoToMyPC, TeamViewer and others. Some are free and some are for a fee.

Anywhere access with compatible Windows, Android, and Apple devices with an internet connection.

Not dependent on office power or monitoring.

More private and more secure.
All applications and files on the work computer would be accessible.

Easy set up.

Other Considerations
Only Promas is hosted. Documents and other applications in the office must be managed separately.

It takes approximately two business days to set up a cloud account and move data. This is an estimate and may be affected by demand.

Printing is not available from all devices. The support desk can help with providing guidance.

Other Considerations
Computers in the office need to powered.

If you need remote printing, please check with provider to ensure this feature is fully supported.

In the event of some Windows updates or connection problems, an employee may need to physically reboot the computer.

May not be private. The monitor may be visible to those in the office.
Returning to Normal
We can help you move your data back to on premises systems.
Returning to Normal
Nothing needs to be done.
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The Promas Landlord Software Center · PO Box 499 · Vienna, VA 22183 · USA