CLOC Newsletter | March 2017

Book your room at the Bellagio before time runs out!

Be sure to take advantage of the limited number of rooms with CLOC's special rate ($199/night) at the Bellagio. The discount period ends April 1st

Don't forget to register as well! The countdown has begun and preliminary session topics have been selected for CLOC’s 2nd Annual Institute May 9-11th in Las Vegas. We hope you’ll join us at the largest gathering of Legal Operations professionals in the world. If you have any questions, email

CLOC European Launch

The inaugural CLOC Europe meeting took place on Monday, February 27 at British Telecom’s (BT) offices in London. Twenty-five recognised leaders in legal innovation gathered for the first of four roundtables this year to discuss common operational and management challenges for in-house Legal departments. Dan Fitz, BT’s General Counsel, gave the opening address which demonstrated the growing importance of the legal operations role to GCs. The results of CLOC’s legal operations European Maturity Model Survey were also released.

Connie Brenton, CLOC CEO and Head of Legal Operations at NetApp, addressed the group assembled by long-time CLOC member, Aine Lyons, VP & Deputy General Counsel at VMware. The Europe group’s goal is to mirror the success of CLOC in the U.S. and bring legal operations professionals together, share best practices, and drive positive change across the corporate legal services ecosystem. It was an extraordinary event – the people and talent, the passion, the collaboration was extraordinary!

Member Highlight: Lucy Bassli

Lucy was recently promoted Assistant General Counsel, Legal Operations and Contracting at Microsoft. We caught up with Lucy to hear about her new position and legal ops journey. Also be sure to check out Lucy’s podcast, “Go for it! The other side of legal business development table” with LeftFoot.

Lucy’s Story:

I have been interested in efficiencies and legal processes since I stepped foot into Microsoft’s legal department 12+ years ago. The overwhelming volume of contracts that came to my desk as a transactional attorney forced me to be creative and led me on my legal outsourcing journey. With outsourcing came process simplification, automation and smarter resourcing models. I quickly discovered that this is where my passion lies – figuring out new ways of lawyering and helping attorneys remove the repeatable, predictable work off their plates. Once an opportunity came up to consolidate some existing legal operations functions with the contracting operations I had developed, I jumped on it! Now I can apply my experience with operational efficiencies and automation to other parts of our department.

Corporate Memberships Now Available

Membership to CLOC is now available Enterprise-wide so your entire Legal Ops department can take advantage of the extensive resources available only to our members. If you’ve already renewed your membership and would like to switch to an Enterprise account for your company, please email Costs of all existing individual memberships within a company will be deducted from the Enterprise price ($2,500).

Individual membership is also available for $195 per year and includes a discount for our 2017 Institute.

Your membership to our community is the best way to make sure your voice is heard as we shape the legal ecosystem. Membership also provides you access to CLOC members around the world and real-time benchmarking and insights.  

CLOCstar Awards 

Nominate Your CLOCstars: Help us celebrate the amazing contributions made in our Legal Ops world. We want to recognize CLOC members: Rising Stars, Serial Innovators, Results Deliverers, Early-Adopters, Technology Drivers, Community Contributors, Sharers, Initiative Leaders, Promotors-of-the-Profession and Ops-Embracing GCs.  Nominees must be CLOC members who are in-house legal ops professionals. You may nominate individuals or teams in multiple categories or submit multiple nominations.

Nominate those who deserve recognition by clicking here and completing the submission form on or before Friday, April 14th.

CLOC Institute Workshop: Personality Traits & Team Building

Prior to the CLOC Institute on May 9 – 11 at the Bellagio, Las Vegas, CLOC is pleased to offer you a special opportunity to participate in a interactive workshop on the importance of personality traits and legal department team building by noted industry expert Dr. Larry Richard, PhD.  

The session will take place from 2:30-5:30pm on Monday, May 8th at the Bellagio for only $75pp. Space is limited and available on a first-come, first-served basis. You must register here in advance. 

This workshop will introduce you to the 18 traits of the Caliper Profile scientific instrument. You will complete the Caliper test in advance and receive feedback during the workshop about your own personality traits.

CLOC Initiative Updates

Legal Operations Career Development Initiative

Initiative Lead, Peter Krakaur

The CLOC Legal Operations Career Development Initiative is excited to announce the publication of the Legal Operations Career Skills Toolkit

The Toolkit provides the legal ecosystem a roadmap to assess legal ops skills and careers. Individuals can use the toolkit to plan for, transition to, and develop a legal operations career. Legal department leaders, in turn, can use the toolkit to explore and build their team's current and future operational skills. The toolkit enables users to conduct a quick Ops skills gap analysis, identify opportunities for growth, and access approximately 100 online networking, reading and training resources.

The initiative was led by Peter Krakaur. A special thank you to David Cowan, Terrene Collins, Carrie Powicki, Carrie Mallen, and Katrine Keiffer for their contributions. 

Peter and Jennifer McCarron (CLOC NYC Regional Co-Lead) will present to the New York City Bar Association on March 29th from 6pm-8pm on "What is Legal Ops? An Exercise on Finding and Succeeding in a Legal Operations Career." Check out the event here

Law Firm Performance Evaluation Initiative

Initiative Co-Lead, Molly Tynan Perry

Initiative mission: Develop a common methodology for evaluating outside counsel performance for use by CLOC member law departments.

Initiative pilot: The working group created a survey which is currently being piloted by initiative members. If you would like to pilot or implement the survey, contact Molly Tynan Perry ( or Kevin Clem ( Be sure to check out the initiative’s community page.

Molly's current position: Chief Operating Officer (reporting to the General Counsel) at HP Enterprise

Molly's "legal ops" story: I was contacted by a former manager to fill an operations role for the IP team. Our General Counsel created the COO role in 2013 and centralized previously distributed Legal Operations roles under the COO role, along with our Technology Solutions, Records Management and e-Billing teams. Our organization includes the Legal function, as well as Global Security, Cyber Security, Brand Protection and Aviation. Prior to joining the OGC I held various strategy, planning and finance positions at HP, and started my career with Ernst Young in Dallas.

Emerging Law Department Group

Frances Pomposo, Co-Lead

How did you become involved with the Emerging Law group? I joined the Emerging Law Group in late 2016 when I started as Head of Legal Operations at Lyft. Previously, I was the legal operations manager at Adobe for 3 1/2 years. I participated in CLOC throughout my time at Adobe, and look forward to bringing my experience from both to my role as co-lead of the group.

What is your current role and how did you becoming involved in Legal Ops? My current role is Head of Legal Operations at Lyft. My work in Legal Ops started when I transitioned from a paralegal role at Adobe into their Legal Ops team. I initially worked on knowledge management and technology, but soon grew into the legal operations under the mentorship of Lisa Konie. I am also fortunate to have been a part of the early days of CLOC and am delighted to see its growth these past few years.

How has the community enabled emerging law departments to connect across the ecosystem? The community does this best through messaging platforms, mobilizing CLOC legacy knowledge, and fostering relationships. The live ELD meetings enable collaboration and sharing in real time. The Socius platform makes the immense amount of CLOC knowledge and experience readily available and useful. And most importantly, a strong sense of community has been established and that has fostered great relationships that would otherwise not be possible.

How would you like to see the group and emerging law departments evolve? I’d like to see the group increase our knowledge base and expand the reach that our programs have. I’d also love to see the group roll out a comprehensive best practices resource that would serve as the standard for emerging legal operations programs. The group has played a major role in my professional development, and I hope to see the group have the same impact on even more legal operations professionals.

NYC Regional Group

Kim Wolfe

What is your current role? I’ve been at Barclays for 16 years in a number of roles across Operations, the Business and now Legal. Currently, I am the Chief of Staff and Global COO for Barclays International Legal.

What do you see as the biggest challenge or opportunity in legal operations in the future? Any operations function, Legal or otherwise, is constantly under cost pressures and expected to operate as leanly and efficiently as possible… The Legal Operations function has an opportunity to define and execute the function in such a way that it relieves the lawyers of non-legal work, so that the Firm is getting best value for money as it relates to the lawyer’s time.

How did you become involved with CLOC? Mary Shen O’Carroll reached out to me only weeks after I had started in the role… She told me the story of CLOC, and I was immediately intrigued and excited… A few months back, an email was circulated across the membership asking for a volunteer to coordinate the NY region. In addition to my banking career, I’ve run a few small businesses and also led the Northeast region for a business fraternity. It seemed only natural for me to raise my hand and dive right in.

How do you envision CLOC and the NYC group supporting in house counsel going forward? CLOC has proven to be a very agile organization with a wide global reach. Members only need to throw out a question or an issue by email, and information and guidance comes flying in at a such a rapid pace, that it’s challenging to keep up… CLOC is a hub that connects people across the globe who are working in a common function. It enables us to not only compare notes on technologies, policies, and a whole host of other topics but also to implement solutions far more quickly than would’ve been possible without each other.

Jennifer McCarron

What is your current role? Legal Product Owner, Spotify

How did you become involved in Legal Ops? As a Tech Program Manager in Tandberg (acquired by Cisco) and Cisco's Legal Operations team.

How did you become involved with CLOC? I learned of CLOC through my VP of Legal Ops at Cisco, Steve Harmon, one of CLOC's founders. My involvement began with benchmarking knowledge management with other bay area tech companies, attending the first institute, and now, co-leading the New York City CLOC Chapter.

How can members learn more about the New York group? Under the Regional Groups > NYC Chapter section of CLOC community website, Community Calendar, or by contacting Kim Wolfe ( or myself (

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