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Vol 4, Issue 3
Editor's Note

What can destroy a career in vet medicine more? Obnoxious clients or a toxic work environment? I don’t think one is worse than the other, but alone or together they can wear us down. Down and out of a job, career or worse. As practice owners and managers, we have an enormous influence on the client behaviour we tolerate and the work environment we foster. In this issue of Insights by Oculus, we have articles on the impact of noxious clients and how we can get feedback from employees on what we can do to keep them working with us. Finally, a thoughtful essay on how to want less or to be happy with what we have.

I hope you enjoy these articles as much as I did,

Mike Pownall DVM, MBA

The Latest News in The Veterinary Profession
5 Questions Every Manager Needs to Ask Their Direct Reports
If we agree that the veterinary profession has a retention problem, there are ways that managers can be more proactive to retain employees. 

Vets Want to Help Your Pet – and You – But Death Threats Aren’t Good for Anyone’s Health
Great opinion piece from a veterinary oncologist “Dealing with animals is the easy part, it’s clients taking out their stress and fear on me and my co-workers that make it so hard for us to do our job.”

How To Want LESS
I am sure most of us have enough, so why do we keep pushing ourselves for more and more? This article might have some insights that resonate with you. I know it made me think about what I want and why I want it.

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Case Study: Our Employees Don't Seem Thankful For All The Company Offers

A new feature to the Insights by Oculus newsletter is to present interesting cases from veterinarians or practice owners or managers brought to the Advice by Oculus team. Advice by Oculus is our network of advisors who are available to discuss any business questions or problems that someone may face. 
Recently I had the owner of a well-established companion animal practice located in the Southwest United States contact me via Advice by Oculus regarding his concerns that his employees didn’t seem thankful for all the company offers the staff.  This practice is made up of 4 veterinarians, one of which is the practice owner, along with 12 support staff, more than half of whom have been with the practice for 10+ years, with others in the 3+ year range. 
Continue reading case study...
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