Open Dental User Newsletter
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New Feature Highlights
Software Update: Version 22.1 has been released as Stable, implementing many exciting features including 15 features requested by our users. 
For the full list of new features by version, please visit the versions page in our manual.
Explore the New Features in our Feature Highlights Webinar

New Features in this version include the following:


New Open Dental Mobile Features
  • General Message added to Automated Messaging Advanced Settings.
    This allows you to choose which appointment statuses receive these messages.
  • Set frequencies for images on eClipboard.
    If you saw a patient last week, you likely don’t need another selfie of them for their patient picture. Set frequencies for how often an image is requested upon eClipboard check-in.
    Set the frequency in eClipboard Images for Photo ID, Insurance Cards, Self Portraits, or any additional custom images you may request. For example, set 365 days so a patient is only prompted for a photo once a year.
  • New Open Dental Mobile features
  • Show the doctor's Preferred Name instead of their full name.
    Protect your doctor's privacy by entering a Preferred Name in the Edit Provider window like the example shown below. This name will then be displayed when patients check in via eClipboard, view their appointments in the Patient Portal, and schedule appointments online via Web Sched.
  • Secure Email allows attachments in replies
    Attachments can now be added when replying to a Secure Email.
Insurance & Discount Plan Features
  • Override a frequency limitation only for a specific patient on the plan
    This may be necessary for patients enrolled in special insurance programs due to higher oral health risks. In an insurance plan, create an Other Benefits entry using the setup below.
  • Account Module Preference to remove the "Do Nothing" option from the Secondary Claim Prompt
    This preference helps require that action is taken on all secondary claims. This preference is only necessary if the Prompt for Secondary Claims preference is enabled.
  • Prompt to create a commlog when dropping a Discount Plan that has a Subscriber Note
    When dropping a Discount Plan for a patient, a prompt will display asking if you'd like to retain the subscriber notes in a commlog.

    If you answer Yes, a commlog noting the action will be saved in the patient's record.
Other New Features
  • Go To Patient option added to User Queries
    When running a query that includes a Patnum (Pat#) column, right-click on a patient to go to their account in Open Dental.
  • Acknowledge or delete multiple alerts at once
    Highlight one or more alerts, then click Acknowledge. Depending on the available actions, selected alerts will be marked as read or deleted.
  • Sched Patient and Sched Family buttons in Recall List jump to Recall due date
    The Sched Patient and Sched Family buttons in the Recall List will now place the recall appointment(s) on the Pinboard.

    When scheduling recall appointments for a family, it jumps to one day past the latest due date in the family. In this example, Susan’s recall due date is 6/21, and Bob’s is 6/28. Bob’s due date is later, so the calendar will jump to one day beyond that, 6/29/2022. See more in our manual.
    TECH TIP: Recall scheduling will search using the patient’s secondary provider. If no secondary provider is assigned, it will use the primary provider for scheduling. Provider schedules must be set up for this to work properly.

    Copy new fields to language translations on sheets
    When editing fields in the default of a sheet with language translations, the fields will be copied to all languages. When editing a sheet, check Synch matched fields, then enter the translation for those changes in each language version.
  • New billing option: Exclude if insurance pending __ days or less
    This billing option allows users to determine the number of days a family is excluded from the billing list after a claim has been created and is still outstanding (any status other than received) for any family member. 
  • Set up and create a Perio Chart with default probe measurements
    Click Setup in the Perio Chart and enter default probing depths. Once set up, you can click +Default to generate a Perio Chart showing these default depths.

In Beta Version 22.2

  • Ortho charting is here! Switch between the Enter Treatment tab (normal nomenclature) and the Ortho tab (Palmer nomenclature) to quickly and easily chart ortho treatment. The tooth chart shows wires, brackets, bands, and elastics - and colors can be customized.

    *Appearance may vary due to product enhancement
  • Other option added to Patient Gender. Use a dropdown to select the patient's pronouns.
  • More ways to control Setup permissions.
Please note: eServices features are currently under maintenance in the beta version. If you are currently using eServices, do not update to beta at this time.
Stable Version? New Build? Beta Version?
Find out which software update option is best for you.
Announcements and Helpful Info

Grow Your Practice with Proven Marketing Strategies and Integrated Tools

Marketing your practice may feel daunting. Find out how you can use these three proven strategies and the integrated advertising tools in Open Dental for sustainable growth.

Open Dental Tools to Mitigate Embezzlement Risk

Embezzlement is something every dental practice owner needs to be aware of. Learn the tools in Open Dental that can help mitigate embezzlement risk.

Open Dental Features for Your More Difficult Patients

You have a variety of patients in your practice. Learn about the Open Dental features that will allow you to better manage your more difficult patients, and help them arrive for appointments and pay their bills on time.

Feature Highlight: Automation

Automation of repetitive tasks boosts efficiency & productivity, creates a more consistent process, and improves the patient experience. Learn the settings in Open Dental that automate functions, and the tools that automate processes.

When the Patient Declines or Stops Treatment

There are many reasons why a patient delays, declines, or stops treatment. Learn how to efficiently deal with each scenario.
Tips & Tricks
We love sharing tips & tricks with you!
In our latest Tips & Tricks post, we discuss how to choose the right insurance plan type, see subscribers on an insurance plan, display a retained root, and work in multiple windows simultaneously.
Highlighted Partners & Supplemental Services

Get insights into your average per patient charges, follow-up care with new ADA DERE reports

Dentists connected to the ADA Dental Experience and Research Exchange™ (DERE) through Open Dental now have even more ways to gain insights into their practices. With the release of two new DERE reports, including its first financial report, participants can access more easy-to-understand data about their practices’ performance.

Why Leverage Digital Capabilities to Boost Recoveries

Learn the role digital communication channels play in a collections strategy to improve recovery and patient experience. Then find out how you can take advantage of TSI’s collection interface, already integrated into Open Dental.

The Most Critical Phone Skills for Dental Offices

Despite the technology available, the phone may still be one of the most important tools in your office. Learn the 6 critical phone skills your team should have.
Get to Know Us
Our Call Center Managers
What does it take to manage a 179-person call center spread across four buildings and two physical locations? Attention to detail, unending patience, plenty of kindness, and an indomitable spirit! Here they are - our Call Center Managers.

Dental Trivia

COVID-19 Mask SignsHappy Oral Health Month!
Commercial dental floss has been around a really long time - it was first manufactured in 1882.
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