Version 20.2 was designed with reopening in mind.
Version 20.2 has been released as stable and includes several new features,
including Mass Email, that were designed to help as you ramp up your practice with different processes in place.
See the New Feature Highlights section for details.
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Announcements & Helpful Information
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Attention: bandwidth Customers wanting to use their practice number for Integrated Texting
Until now, we had not been able to provision numbers with bandwidth as the service provider, but we should be able to help you with this now. Please contact us.
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Taking On the Treatment Plan
Learn about receiving preauthorizations, changing notes, applying discounts, and using eClipboard to record patient signatures, and more in this post.
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Ortho Features in Open Dental
If your practice offers orthodontic services for your patients, this post is for you. Learn essential setup steps, and some smile-worthy tips for ongoing management of ortho activity in Open Dental.
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Managing Recall for Better Patient and Practice Health
This post is all about Recall. Learn how to maximize the tools in Open Dental to manage the process efficiently and effectively, and even automate it completely.
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Open Dental Marietta Street Campus Update
See how things are growing and changing on the Open Dental Marietta Street Campus in this post.
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Tools that Use Right-Click
You’re used to clicking and double-clicking to take action in the software. Read this post to discover right-clicks and the tools behind them in Open Dental.
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For the full list of new features by version, please visit the versions page in our manual.
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New Features in Stable Version 20.2 include the following.
New eServices Features
- Mass Email: Create your templates, generate a list, then email your patients, all through the software.
- The Arrivals eService, designed with COVID in mind, allows patients to check-in from outside the practice when they arrive using text messages to help you manage the number of patients in the waiting room.
- Open Dental Mobile eService and App: All the features from Open Dental Mobile plus 2-way texting and e-prescribing with DoseSpot access, all from your mobile device.
- HTML Raw editing is available for eServices emails.
New Security Features
- The Payment Create permission now has a date limitation. This is to prevent backdating payments.
- In Global Security Settings, there is a new preference for Users cannot edit their own timecard except current pay period. This allows users to edit their current information, without making historical changes.
- In Global Security Settings, a new setting for Maintain selected patient when changing users will keep the selected patient as users log off/log on.
Other New Features
- The new Set Order button in the Fee Schedules window can help organize your fee schedules more easily.
See more details in our 20.2 version highlights post.
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In Beta Version 20.3
- Bluebook feature
- CareCredit integration is available now to Beta users.
- A new tool to allow patients to fill out forms sent to eClipboard on their own devices (available to Beta users in late August).
- Web Sched Existing Patient (online scheduling of emergency treatment for existing patients)
- The Appointments Module will have a new toolbar with all your favorite tools, from appointments lists to the buttons used to make and view patient appointments. This makes tool access on this page more consistent with how things appear in other parts of the software. See the comparison below.
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See the latest Tips & Tricks blog post, brought to you by your Open Dental experts. This edition discusses the use of User Groups for more flexibility, adding favorite reports to a reports submenu, and all the things you can find in the Help menu in Open Dental.
 Follow our blog to receive post updates.
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Highlighted Partners & Supplemental Services
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What are the Contingency Planning Requirements and What Do They Mean for Dentists?
Planning is a great way for us to regain a sense of control, and this post has the steps you can take today to help slingshot your practice through recovery to full health again.
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Can your data backup provider deal with economic uncertainty?
Focusing on things we can control puts us back in the driver’s seat. Learn how to know if your data backup provider is robust enough to deal with economic uncertainty.
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4 Essential Elements to Look For in Merchant Services
Learn the four essential elements your Merchant Services should have to increase patient satisfaction and get your practice paid quickly and easily in this post.
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Whether you're using DoseSpot or Legacy eRx, if you need help e-prescribing through Open Dental, these talented team members are just what the Doctor ordered! With many states mandating electronic prescriptions, this team has grown to continue providing the excellent support you deserve.
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Dental Trivia
Are you using a blue toothbrush? As it happens, blue is the most popular toothbrush color, followed by red.
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