(Courtesy of the Registered Massage Therapists' Association of Ontario but specific to Massage Works)

As we gradually resume providing Massage Therapy treatments, you may be wondering what you can expect from a massage therapy treatment in the midst of a pandemic. We hope that this guideline will help you feel safer and more confident as you access Massage Therapy care during this unprecedented time.

Please be aware that just because RMTs can reopen, it does not mean your RMT will be fully open or available as they are instructed to limit their number of treatments to reduce contact, and they may even need to close down again with minimal notice due to certain circumstances. 

As always, if you have any questions or concerns, the best thing to do is to contact your massage therapist directly.


There will be some changes to the way appointments are scheduled and some new procedures for arriving to your appointment to keep you safe.

  • Please be patient and assess your own needs.
    • RMTs are required to:
      • Prioritize patients with more essential/urgent care needs. 
        "Massage Therapy treatment is considered essential when the client’s overall health or function would considerably decline if treatment were not provided (i.e. lead to hospitalization or other serious health consequences);"  
      • Limit the number of in-person visits they see in total.
        For both your safety and theirs.
      • Determine whether it is best to provide treatment by weighing the potential harm that could be done to the client (e.g. contracting COVID-19 and/or spreading it within their community) against the potential benefit of the treatment
      • AT OUR CLINIC: That those with previously booked appointments will also be prioritized and your massage therapist will be reaching out to you just as soon as they feel comfortable to do so and have the room in their newly limited schedule to see you.
      • You will notice that there is more time between available appointments. This is because the RMT needs more time between patients to complete all cleaning and disinfecting procedures.
      • If you wish to know, your RMT will tell you about all public health measures they have implemented and a document outlining such will be on the front desk
  • You will be virtually screened for your risk of COVID-19 by receiving a email form shortly after you book your appointment.

    Please fill this out and submit it to your RMT at least 1 day before your appointment. 


  • Ensure you arrive alone. (If you are unable to arrive alone, the person accompanying you will be screened, asked to provide their name and phone number for contact tracing purposes, and to wear a cloth or disposable mask or wait in the vehicle.)
  • Arrive as close to your appointment time as possible. 5-10 minutes only. 
  • Please wait outside or in your car until your RMT is ready to begin your treatment. DO NOT COME TO THE DOOR.
  • Your RMT will call you 5 minutes before your scheduled start time to inform your Massage Therapist you have arrived.
    (If you arrive exactly on time the appointment will still be ending at the scheduled time.)
  • On the phone you will be verbally screened for your risk of COVID-19 again directly before your appointment. The RMT will then invite you to come in to the clinic.

Once you arrive at your Massage Therapy treatment, things might look a little different, and you may be asked to behave a little differently than you would have in the past.

While you are not receiving massage therapy treatment, you should maintain a 2 meter distance from your RMT



  • Be required to sanitize your hands (or wash if visibly soiled).
  • See signage outlining proper handwashing procedures. Your RMT will also wash their hands prior to greeting you, before each treatment, after each treatment and after disinfecting the space.
  • Be asked to provide your name and phone number in a log to be used for potential future contact tracing. You may choose to refuse to provide this information.
  • Bring a disposable or reusable mask, which you will be asked to wear for the duration of the treatment.
    • If you do not have a mask, your RMT will provide one
    • If you have a health condition that makes wearing a mask difficult, your RMT will use their professional judgement to assess the risks to them and yourself of continuing a treatment.
    • If you have any concerns about wearing a mask, contact your RMT in advance.
  • Your RMT will also be wearing a mask the entire time.
  • See that the waiting room looks a bit different, with any seats spaced two meters apart (seats may also be removed) and you won’t see things like magazines, candies or a water service, which are difficult to disinfect.
  • See signage at entrances and reception areas that outline the signs and symptoms of COVID-19, what to do if one is at risk, and how to limit transmission, including signage reiterating the requirement to wear a mask and wash your hands before proceeding.



While the treatment will remain as normal as possible, there will be a couple of changes:

  • You will be asked to wear your mask during the treatment and the entire time you are on the property.
  • Your RMT will also be wearing a mask at all times.
  • After the treatment concludes, your RMT will wash their hands (including forearms and elbows) with soap and water before AND after disinfecting.


After your appointment and as you go to pay and leave the clinic, things will be a little different as well:

  • If you’ve gotten paper receipts in the past, it is likely that your RMT will request you go paperless if possible.
    (to discourage any touching of shared surfaces)
  • We encourage non-contact forms of payment if possible,
    • e-transfer is prefered and you will receive your receipt as soon as the RMT receives payment
    • Tap with a debit card
While you are not receiving massage therapy treatment, you should maintain a 2 meter distance from your RMT
  • After you leave the RMT will then clean and disinfect anything used or touched during the appointment and re-wash their hands.


There are a lot of things that RMTs will be doing behind the scenes to keep their patients safe. This includes:
  • Changing linens, blankets and pillows between patients which will be washed and dried on the highest heat setting possible.
  • Cleaning and disinfecting high touch surfaces (e.g. light switches, door knobs, counter tops, etc.) between every single client/appointment not just the minimum standard of "at least twice per day".
  • Disinfecting the treatment room and all of its equipment between patients. This includes but is not limited to; the massage table, stool, oil bottle, any tools and accessories used, shelves and face cradles or arm rests. Any face cradle cover along with all linens used are changed after each patient.
If you have screened positive for COVID-19 please delay your visit by informing your RMT below
Please don't risk it if you are unsure!
We'd much prefer to both remain safe if you're not feeling well and we will reschedule you as soon as we can. There's no reason to feel bad for canceling due to COVID, we would much prefer if you cancel and keep us both safe than risk it for a maybe. 
Calling the clinic: 705-788-99228
E-mailing Perola
E-mailing Jill
E-mailing Candice
If you have a regularly occurring appointment please consider it canceled until further notice.
As we will be working reduced and uncertain hours around one anothers schedules we will be unable to guarantee your regular recurring appointment times. 
Thank you for your patience with us as we undergo our new training requirements and work towards ensuring your treatment environment is as safe as possible.

Yours in good health,

The Massage Works Team 

We hope you all stay healthy and well out there!

365 Muskoka Road # 3 N, Unit #7
Huntsville ON || P1H 1C4
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Massage Works · 365 Muskoka Road #3 North, Unit 7 · Huntsville, On P1H 1C4 · Canada

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