We're still NOT OPEN yet, but in the meantime here is some information on


(Courtesy of the Registered Massage Therapists' Association of Ontario)

As Ontario begins to reopen and restart more businesses, RMTs are now able to gradually resume providing massage therapy treatments. As someone who has accessed massage therapy treatments in the past and hopes to access them in the future, you may be wondering what you can expect from a massage therapy treatment in the midst of a pandemic. We hope that this guideline will help you feel safer and more confident as you access massage therapy care during this unprecedented time.

Please be aware that just because RMTs can reopen, it does not mean your RMT will be reopening immediately. Many RMTs are still working on fulfilling all of the new requirements that they need to fulfil to keep you safe, and will only reopen once they have the necessary personal protective equipment and have implemented the necessary cleaning and sanitation procedures. Other RMTs will be delaying reopening due to a variety of personal concerns. This is intended to give you an idea of what to expect once your RMT does reopen.

As always, if you have any questions or concerns, the best thing to do is to contact your massage therapist directly.


There will be some changes to the way appointments are scheduled and some new procedures for arriving to your appointment to keep you safe.

  • Be patient and assess your own needs.
    RMTs are required to:
    • Prioritize patients with more essential/urgent care needs. 
      "Massage Therapy treatment is considered essential when the client’s overall health or function would considerably decline if treatment were not provided (i.e. lead to hospitalization or other serious health consequences);"  
    • Limit the number of in-person visits
      for both your safety and theirs.
    • Determine whether it is best to provide treatment by weighing the potential harm that could be done to the client (e.g. contracting COVID-19 and/or spreading it within their community) against the potential benefit of the treatment
    • AT OUR CLINIC: That those with previously booked appointments will also be prioritized and your massage therapist will be reaching out to you just as soon as they feel comfortable to do so and have the room in their newly limited schedule to see you.
  • Ensure you arrive alone, and as close to your appointment time as possible. If you are unable to arrive alone, the person accompanying you will be screened, asked to provide their name and phone number for contact tracing purposes, and to wear a cloth or disposable mask.
  • You may be asked to wait outside or in your car until your RMT is ready to begin your treatment.
  • You will be virtually screened for your risk of COVID-19. · This will likely be arranged during or soon after you book your appointment.
  • You will notice that there is more time between available appointments. This is because the RMT needs more time between patients to complete all cleaning and disinfecting procedures.
  • Your RMT will tell you about all public health measures they have implemented.


Once you arrive at your massage therapy treatment, things might look a little different, and you may be asked to behave a little differently than you would have in the past.


  • Be required to wash your hands. You will see signage outlining proper handwashing procedures. Your RMT will also wash their hands before each treatment, after disinfecting the space.
  • Be screened again for COVID-19 to ensure your status has not changed.
  • Be asked to provide your name and phone number in a log to be used for potential future contact tracing. You may choose to refuse to provide this information.
  • Bring a disposable or reusable mask, which you will be asked to wear for the duration of the treatment. If you do not have a mask, your RMT may be able to provide one, and if you have a health condition that makes wearing a mask difficult, your RMT will use their professional judgement to assess the risks of continuing a treatment. If you have any concerns about wearing a mask, contact your RMT in advance.
  • Your RMT will also be wearing a mask.
  • See that the waiting room looks a bit different, with any seats spaced two meters apart (seats may also be removed) and you won’t see things like magazines or a water service, which are difficult to disinfect.
  • See signage at entrances and reception areas that outline the signs and symptoms of COVID-19, what to do if one is at risk, and how to limit transmission, including signage reiterating the requirement to wear a mask and wash your hands before proceeding.


While the treatment will remain as normal as possible, there will be a couple of changes:

  • You will be asked to wear your mask during the treatment.
  • Your RMT will also be wearing a mask at all times.


There are a lot of things that RMTs will be doing behind the scenes to keep their patients safe. This includes:
  • Changing linens, blankets and pillows between patients which will be washed and dried on the highest heat setting possible.
  • Cleaning and disinfecting high touch surfaces (e.g. light switches, door knobs, counter tops, etc.) at least twice per day, (but in reality and at our clinic be done between every single client/appointment.)
  • Disinfecting the treatment room and all of its equipment between patients. This includes but is not limited to the massage table, stool, oil bottle and face cradle. Any face cradle cover is changed after each patient.


After your appointment and as you go to pay and leave the clinic, things might be a little different as well:

  • If you’ve gotten paper receipts in the past, it is likely that your RMT will have gone paperless if possible, to discourage touching any shared surfaces. This would include digital options for all necessary paperwork and forms.
  • Many RMTs will encourage non contact forms of payment if possible, e.g. e-transfer or tap with a debit card.
  • After the appointment your RMT will wash their hands (including forearms and elbows) with soap and water before AND after disinfecting. They will then clean and disinfect anything used or touched during the appointment.
  • While you are not receiving massage therapy treatment, you should maintain a 2 meter distance from your RMT.
We have kept a list of all previously booked
and missed appointments as well as all requests
for treatment during our closure.
If you are not already included in either of these categories,
if you have screened negative for COVID-19 and you believe it can be demonstrated that your overall health or function would considerably decline if treatment were not provided

(i.e. lead to hospitalization or other serious health consequences)
then please email your Massage Therapist below
to be put on their priority list.
If you have a regularly occurring appointment please consider it canceled until further notice. As we will be working uncertain hours around one anothers schedules we will be unable to guarantee your regular reccuring appointment times.
We will inform you as soon as we begin booking appointments and once we are able to include treatments outside of this criteria as the situation evolves. 
In the meantime, thank you for your patience with us as we undergo our new training requirements and work towards ensuring your treatment environment is as safe as possible.

Yours in good health,

The Massage Works Team 

We hope you all stay healthy and well out there!

365 Muskoka Road # 3 N, Unit #7
Huntsville ON || P1H 1C4
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Massage Works · 365 Muskoka Road #3 North, Unit 7 · Huntsville, On P1H 1C4 · Canada

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