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July 2020 Newsletter
Image: Share your camera in a new task type

New task type coming soon!

We're introducing a new task type where you'll share your rear-facing camera during a qualifying mobile test. This will enable you to easily show our customers how you use their product in the real world and provide deeper understanding of your needs when using that product. Click below to see step-by-step instructions for how this works.
See how it works
Image: What to do if you get a low rating

What to do if you get a low rating

Test participants with high ratings receive more test invites, so receiving a low rating can seem like the end of your testing hobby. However, receiving one low rating when you're an otherwise highly-rated participant usually won't affect the number of test invitations you see.

Our Quality Team automatically reviews all 1- and 2-star rated tests, so we ask for your patience until they are able to get to your test. You'll see an updated rating and comments from them once your low rating has been reviewed.
Read our FAQs

Five Star Feedback

Here are some participants that received awesome feedback on their 5-star tests!

Sometimes a customer will leave comments letting you know how great you are. Pro Tip: Never ask customers for a rating during or after your session. This usually backfires and results in a lower rating.
AegirVOD 
"Excellent Participant! He's really good at thinking out loud. Provided candid and honest feedback. Provided suggestions to make the site better. When there was a bug with the prototype and it failed to load images, he rolled with it and described what he expected to see and how the page works, instead of the common, "well it's broken, I'm going to move on."


4TZCJunlimited 
"Utterly delightful and insightful"
luca004 
"Some of the absolute best and most helpful feedback we have gotten. Thank you so much!"

Click2Shop 
"Very detailed, patient and personal feedback. 
"

LJinPCA 
"Very descriptive, easy to understand, open and honest, and provided great ideas beyond the test. Thank you!"
Click here or comment on Facebook to submit your 5-star reviews for a chance to be featured next month! 
 
Image: Leave a recommendation for a TV show or movie you've watched recently.
July 2020 Contest | Leave a recommendation for a TV show or movie you've watched recently. Comment on the UserTesting Community Facebook to win this month's contest. Every month 4 lucky participants can win and receive $25 each via PayPal!

Contest Rules

  • Comment on this post on the UserTesting Community Facebook.
  • Four comments will be chosen to win!
  • This contest closes on July 26, 2020, at 11:59 PM PT.
  • Read the official contest rules.
Enter Contest
Image: Have you interacted with Edison, our Virtual Assistant?
July 2020 Poll | Have you interacted with Edison, our Virtual Assistant? Optional: Let us know how it went! Vote in this month's poll by commenting on Facebook!
 
Vote
Image: June Contest Winners
In our June contest, we asked you how to cancel a scheduled Live Conversation. Our 4 winners all answered correctly: click the "Cancel Interview" link from the reminder banner at the top of your computer dashboard at least 24 hours before the scheduled start time. Read here for more information.

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