August 2020 Newsletter
Image: Update your profile

Is it time for a profile refresh?

We understand that your circumstances may have changed due to COVID-19. If this is true for you, please make sure to update your profile so that we can accurately match you with tests that are relevant for you. Updating your profile may allow us to send you test invitations that you would not have matched with before.
Update Now
Image: Common mistake in card sorts

Most common mistake in card sorts

The most common mistake our Quality Team sees in card sorts is not clicking the "Finished" button in the top right corner of the card sorting activity. If you don't click that button, the customer will not receive your card sort results.

The recorder may be blocking the button, so be sure to drag the recorder to a different section of your screen so that you can submit your card sort to the customer.
Review our tips

Five Star Feedback

Here are some participants that received awesome feedback on their 5-star tests!

Sometimes a customer will leave comments letting you know how great you are. Pro Tip: Never ask customers for a rating during or after your session. This usually backfires and results in a lower rating.
"Very detailed participant. She provided foundational thoughts and insights, making it easier to have an impactful conversation"

"Thank you for your thorough, constructive, and very thoughtful feedback you have provided thus far. We very much appreciate you taking precious time out of your busy schedule to help us make better products/services!"
"Very nice and in depth feedback, followed the instructions, amazing :)"

"Very clear and detailed answering of the questions. Has a natural use of the dating app which was helpful."

"Clear speaker who gave good answers that captured their thought process. Thank you!"
Click here or comment on Facebook to submit your 5-star reviews for a chance to be featured next month! 
Image: What should you do if none of the screener responses apply to you?
August 2020 Contest | What should you do if none of the screener responses apply to you? Comment on the UserTesting Community Facebook to win this month's contest. Every month 4 lucky participants can win and receive $25 each via PayPal!

Contest Rules

  • Comment on this post on the UserTesting Community Facebook.
  • Four comments will be chosen to win!
  • This contest closes on August 25, 2020 at 11:59 PM PT.
  • Read the official contest rules.
Enter Contest
Image: Have you picked up any new hobbies in the last few months?
August 2020 Poll | Have you picked up any new hobbies in the last few months? Vote in this month's poll by commenting on Facebook!
In last month's contest, we asked you to leave a recommendation for a TV show or movie you've watched recently. Our 4 winners received $25 USD each via PayPal. Read everyone's responses in this thread for ideas on what to watch next!

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