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As of April 3, 2020, Florida has 8,694 confirmed cases and 144 deaths from COVID-19. The governor announced a statewide shelter-in-place order for 30 days, which means that residents can only leave the home for essential services. The order states, “senior citizens and individuals with a significant underlying medical condition (such as chronic lung disease, moderate-to-severe asthma, serious heart conditions, immunocompromised status, cancer, diabetes, severe obesity, renal failure and liver disease) shall stay at home and take all measures to limit the risk of exposure to COVID-19.” A few of the essential activities included are attending religious services conducted in houses of worship, participating in recreational activities such as walking, biking, hiking, running and swimming, taking care of pets and caring for a loved one or friend.

The CDC states that symptoms of COVID-19 range from mild systems to severe illness and death. It is important to pay attention to any changes you are experiencing whether it be shortness of breath, cough or fever, which are the primary symptoms that have been reported. If you feel any of these symptoms, The Florida Department of Health has opened a COVID-19 Call Center at 1-866-779-6121. Agents will answer questions around the clock. Questions may also be emailed to Email responses will be sent during call center hours.

During this time, it is crucial to stay indoors to assist with slowing the spread and eradicating the virus as soon as possible. For information about any senior-related need, you may contact an Advisor by phone at 866-333-2657 (se habla Español), or by using Contact Us.

Are you having issues with talking on the phone?

While we are staying home and connecting with friends and loved ones over the phone, it can be difficult to hear and understand them. Our Approved Vendor, ClearCaptions, provides captions of conversations in real-time on a landline or mobile phone so you do not have to worry about asking someone to repeat what they say when talking to them.

If you are suffering from hearing loss, you can use the service for free with certification from a healthcare professional. It is free through the Federal Communications Commission (FCC) and the equipment used is funded through Title IV of the Americans with Disabilities Act. The service is available on any IOS device (iPhone 5S and newer) and the Android version is soon to come. To get started, all you need to do is create an account on The account is needed to satisfy the FCC requirement for Telecommunications Relay Services (TRS) that requires all users to self-certify that they can use the service. Ongoing customer support is provided for those who have any questions or issues using the device at any time after it has been installed.Services are available throughout the USA, Anas can be reached for Florida residents at 386-210-9844.

We understand how difficult it is to live with hearing loss and strongly recommend ClearCaptions to help alleviate the issue when communicating over the phone. We took this into consideration and are happy to now provide the OurSeniors Radio podcast on YouTube. It is easier to access our podcast on a platform that you are more familiar with and can listen on a device other than your phone.

Not a fan of YouTube? Don't worry, you can also listen in at

The Spring 2020 Edition of Magazine will be mailed out
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