Why is a Strong Operational Infrastructure Important?
An organization's operational infrastructure is the 'engine' of the organization, keeping the organization running on a day-to-day basis. It includes such elements as people, equipment, systems, finances, knowledge and the processes and procedures that string all of these pieces and parts together to run the organization.
In order for an organization to grow and sustain itself well into the future, it needs a strong, solid operational infrastructure. Any area of weakness in an operational infrastructure will eventually manifest itself in issues big enough to derail the future of an organization, be in its ability to grow or continue on existing. These issues pull its leaders into the details of running the business or organization and takes them away from their focus of the future, innovation and business development. A strong operational infrastructure will help the organization 'run itself', without detailed involvement from its leadership.
Think about cities, states or countries who do not invest in their infrastructure (roads, bridges, dams, etc.). When natural disasters strike or population growth comes to their areas, what happens if their infrastructure has any sign of weakness? Think of the houses with weak infrastructures (basements) when big rain storms hit.