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HART update - Amazon lockers, eTickets and major engineering work
 
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HART - Amazon lockers, eTickets and major engineering 23-25 April


In this edition:
  • Good news - Amazon lockers / eTickets
  • New timetable from Sunday 16 May
  • Major engineering work - Fri 23 - Sun 25 April
  • Ticketing / fares update
  • Other issues

Good news!

Amazon lockers - lyal

A set of Amazon lockers have been installed by the "20 minute only" parking bays in the car park.

These are accessible 24/7 and can be used for deliveries and some returns.

eTickets

eTicket readers have been added to the wide ticket gates at Hatfield and tickets to many destinations can now be purchased as eTickets. These can be directly scanned from a phone / tablet or can be printed out for those who prefer to have a physical ticket.

This provides a welcome contactless option for many single / return journeys (excluding carnet tickets).

TfL do not support eTickets, but they can be used for London Terminals journeys - as there are no readers, you will need to be let through the gate by a TfL staff member at Moorgate and Old Street. This has been in place for some time for journeys from other stations, so TfL staff members should be aware of the validity / process.


Other local locations going live now include WGC and Potters Bar. If you buy a ticket through a website or app, the e-ticket option should be offered as a delivery method, where available, however it may take a while for all retail systems to be updated with the new locations.


For more info see:
https://www.greatnorthernrail.com/tickets/buy-tickets/smart-tickets/etickets and
https://www.greatnorthernrail.com/help-and-support/contact-us/faq/etickets

New timetable from Sunday 16 May

Hatfield services will be largely unchanged, with a continued reduction in pre-COVID services levels due to:
  • Reduced passenger demand
  • Reduced staff resources due to having to self-isolate / testing positive
  • Capacity constraints at Kings Cross, due to the engineering works
The trains have sensors which record usage on each journey segment and GTR are monitoring this closely against the capacity available under government guidelines. On Southern they have added back some individual services, where trains were getting busier. Within the constraints mentioned above, we would expect them to aim to do so on GN/TL too, once passenger levels pick up.

In the meantime, keep an eye on journey planners, as trains that are expected to be busier will be flagged (at the time of writing none of our trains breach the threshold for this).


TL - Cambridge / Kings Cross

Good news for anyone travelling on the Cambridge line beyond Royston, is that our fast Kings Cross services will all go the full way to/from Cambridge, rather than some terminating at Royston, as at present.

There will be some timing adjustments on the fast services though, eg some departing Kings Cross earlier than currently, so check journey planners for details.


We believe some of these services are currently being run using GN units - we are trying to find out what this means for use of first class by standard ticket holders, but in the meantime recommend that you avoid sitting in first class on those trains, if travelling on a standard ticket.

GN - WGC / Moorgate


On the Moorgate line four all-stations services are being added back in on weekdays:

8:47 and 9:17 Moorgate to WGC (Hatfield 9:27 / 10:00)
16:10 and 16:40 WGC to Moorgate (Hatfield 16:15 / 16:45)
Major engineering work -  Fri 23 - Sun 25 April

There is a summary of the various closures / changes on: https://www.greatnorthernrail.com/eastcoastupgrade. Some of the other locations for info are trying to cover multiple issues simultaneously and are incomplete / confusing, so we would currently recommend watching that page.

NB Journey planners have been updated for the 23-25 April changes described below.

Friday 23 April - no trains to/from Kings Cross

Our fast Kings Cross trains will run to and from Finsbury Park.

Moorgate and London St Pancras services are planned to run as normal.


Finsbury Park will be busy so, if you want Kings Cross, it may be best to take a Moorgate train and change to the Victoria Line at Highbury and Islington.


Saturday 24 / Sunday 25 April - no train services to/from London and none immediately north of WGC

There will be a limited shuttle train service running between WGC and Potters Bar only.

Passengers for London should then use rail replacement buses from Potters Bar to Cockfosters (for Piccadilly Line) or St Albans (for TL services). Alternatively you can make your own way over to St Albans or another TL station on that route. Ticket acceptance is in place via both routes mentioned.

Buses will also run from WGC northwards to St Neots / Letchworth Garden City.

The advice for these two days is not to travel unless your journey is essential and to be prepared for longer journey times.


26 April - 6 June

The work being done over that weekend is a significant operation. It brings the first half of Kings Cross back into use and makes major changes to how the trains are controlled, with more work moving from Kings Cross to the York ROC. So far the project has seemed to go to plan, but we would recommend thinking about a "plan B" for Monday 26 April just in case.

The second phase of the Kings Cross work then runs until Sunday 6 June - with all services running to/from the low numbered platforms.

There will be further weekend changes 4-6 June, but we understand that Moorgate services will be operating that weekend. More details will be available nearer the time.


We have been involved in discussions regarding passenger communications, but the main message for the next few months must be - there is significant engineering work being done (and not just on this project), so continue to check websites and journey planners ahead of time, the Saturday before and the day before / on the day, especially if planning to travel at weekends or early/late during the week.
Ticketing / fares update

Got a railcard and an Oyster?

With most railcards, you can get discounts on many TfL fares, when using an Oyster card (not with Contactless though).

Details are shown on the individual railcard websites and on https://tfl.gov.uk/fares/free-and-discounted-travel/national-railcard-discount?intcmp=54723.

It is similar with Gold Cards - see https://tfl.gov.uk/fares/free-and-discounted-travel/annual-gold-card-discount?intcmp=54728

To benefit from the discounts, you need to link the 2 cards, which has to be done by a staff member. This can be done at Tube, London Overground and TfL Rail stations and Oyster Ticket Stops (https://tfl.gov.uk/maps/oyster-ticket-stops).


We have seen some reports of passengers being told this can't be done at various locations. If you encounter problems, please let us know, so we can share the info.

Discounted fares for part time commuters

There have been rumours in various press sources over the last few days, but there is still no definite news from the Department of Transport / HM Treasury regarding any new ticket options.

Other issues


We continue to work on a wide range of other topics - impacting trains, the station and information provision.

In the meantime, if you have any questions or an issue where you think we can assist, please let us know - by email or via Twitter.

Spread the Word

Please let other station users know of our existence and encourage them to join our mailing list and/or follow us on Twitter. We update the Twitter feed on our website with news items etc in between newsletters.

Do let us have details of any other issues and concerns and we will assist in raising them in an appropriate forum.

Help please! - in order to maximise our impact in matters effecting you, we need further volunteers - even a small amount of time would help e.g. info stands at the station, contributing to these newsletters, updating info on our website etc. You can contact us on committee@hatfieldrail.com.

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