The Southern Cross Newsletter
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Update by the GGM

Team SCGS,
The first quarter of 2016 has been extremely productive.  Our Registered Training Organisation, Southern Cross Training continues to grow with accredited qualifications now well established in NSW and QLD and plans to commence training in WA, SA, ACT and VIC very soon.  I encourage you to keep a close eye on courses in your State/Territory as part of your personal development.
Our new website and branding was launched March along with a refreshed brand.
I am really pleased to welcome many new Managers in all States, which will further consolidate our service to clients and provide greater support to you. Please take the time to ensure you get to know your local Managers when they are visiting your site.
The provision of security and cleaning services to the Cronulla Rugby League Club and Stadium has been a major milestone and of course the naming of the stadium as ‘Southern Cross Group’ Stadium will further promote our brand nationally.
The expansion of services globally has been very successful with our new offices established in Chennai, India.  It was extremely satisfying to welcome our team in Chennai during February this year.
Globally, incidents of terrorism continue to affect innocent lives and have a disastrous impact on many communities.  We must all remain extremely alert and vigilant to ensure the hundreds of sites we manage and the people working in and visiting those sites are kept safe and secure at all times. In the near future, our new Counter-Terrorism Training will be rolled out nationally to augment the recent Bombs, Bullets and Blasts program.
As I always say, “the biggest threat to Security is the belief that there is no threat”.
Lastly, please speak to your local Supervisor and Manager about any opportunities that may exist for you within SCGS and in particular training courses including leadership and accredited training.  In the next quarter, each of you will be asked to complete your annual Performance Appraisal which includes your setting of short, medium and long terms goals as well as any management support you may require.  Please take this excellent opportunity during your face-to-face interview to discuss your progress and how you can improve/progress your career within SCGS.
Until next time, thank you for your hard work.  Please work safely and as a cohesive team.
Stephen Butt CSM
Group General Manager

Shark Attack! – Southern Cross as Major Sponsors of Cronulla-Sutherland Sharks

Continuing our culture of community support and local sponsorship, Southern Cross has entered into a partnership with the Cronulla Sutherland Sharks Football Club. We have also been awarded a contract for the provision of cleaning and security services to the stadium and leagues club, as well as stadium naming rights. As such, Endeavour Field will be officially branded as ‘Southern Cross Group Stadium’.
Southern Cross is proud to be a part of the Shark’s bright future, hoping to act as a catalyst as the club pushes forward in the evolution of the Woolooware Bay Property Development precinct. As a Sydney based company which considers community the heart of what we do as an integrated service provider, Southern Cross is delighted to call a team that has also grown locally our partners.
With this service partnership and major sponsorship, we are confident that the Sharks can go all the way and secure their first premiership triumph in the 2016 season.
Staff and Clients should inquire to find out about free tickets to Shark’s home games at Southern Cross Group Stadium
Up Up Cronulla!


Southern Cross Training on the Rise

The training department has kicked off again with some excellent news to announce this issue.
Southern Cross Training commenced delivering the Certificate IV in Security Risk Management in NSW in February together with Certificate IV in WHS in NSW in March. We also commenced Certificate IV in WHS in QLD in March. Further expanding our training capacity, the department has also received confirmation from ASQA that additional accredited courses will be included in our scope including:

  • SITHFAB201 – Provide Responsible Service of Alcohol
  • PUAWER008B – Confine Small Workplace Emergencies
  • HLTAID006 – Provide Advanced First Aid
  • SITHFAB002 – Provide Responsible Service of Alcohol
In addition, National Training and Development Manager, Tony Pearce, has been busy travelling throughout the country delivering internal training for a wide variety of sites and centres. Since January 2016, we have completed various accredited and non-accredited courses including First Aid, CPR, Legal Awareness, Communication, Armed Robbery Awareness, Security, Safety, Risk Management, Counter Terrorism Awareness and various site specific courses.
For 2016, Southern Cross intends to employ additional Trainers throughout Australia to deliver accredited courses and increase our training portfolio at a truly national level.

Extraordinary Moments

Mohammad Nazir
Southern Cross would like to recognize the wonderful work conducted by Mohammad Nazir, currently our S1 at Westfield Carousel. Mohammad has played a major role at both Westfield Carousel and Innaloo where he has made significant improvements to each sites security team and drastically reduced the rate of crime in these shopping centres. For his hard work, dedication and continued commitment to the safety of the public, Mohammad has been recognized by Group General Manager, Stephen Butt. Congratulations Mohammad!
Rewards and Recognition Program
As part of our ongoing Rewards and Recognition Program, the following teams and individuals were awarded Certificates of Appreciation in acknowledgement of their outstanding efforts:

  • Westfield Sydney CBD Team – NSW
  • Rayan Sahelee – NSW
  • Merhi Faytrouni – NSW
  • Terry Murray – QLD
  • Brett Souter – QLD
Lost Child Found
Brian and Michael from Westfield Parramatta were personally formally thanked by a distressed mother whose child went missing in the shopping centre. The two officers reassured the parent while they searched for the child, even offering to buy a hot beverage to calm her nerves. Congratulations to both Brian and Michael on their excellent work and living up to Southern Cross’ Core Values.
New Business
Expanding our footprint in our newest business areas, Southern Cross’ portfolio of cleaning, facilities maintenance and fully integrated sites continues to grow. Having recently acquired a number of contracts for cleaning and security services across the country, we have enjoyed a steady increase in work that further consolidates our experience and expertise in these industries.
What’s more, Southern Cross has acquired new business in previously unexplored sectors including healthcare facilities and major sporting stadiums. This, combined with a number of new shopping centre contracts, has confirmed our position as one of Australia’s leading providers of integrated services. With our frontline personnel continuing to represent the organisation so well, there’s no doubt that Southern Cross will gain even more traction.

Operations: Zero Harm Through Leadership

The concept of “Zero Harm” is not a new idea and it has been around for decades, however it means different things to different people. Some people see it as only being about personal safety, some see it as about equipment and people and a lot of people see it as an unachievable goal and that is where I differ. I have committed within the Operations Divisional Plan to the introduction of a “Zero Harm Culture” within Southern Cross.
I recently spoke with the Senior Operations Managers in each state about “Zero Harm” and what I think “Zero Harm” is.
To me, “Zero Harm” is what we as Southern Cross want it to be. “Zero Harm” does not have to be a fixed idea or a concept that we define as a business. “Zero Harm” must be part of our culture, it must be embedded into the very core of our business. I recently introduced the phrase “Zero Harm - Through Leadership” into the Operations Divisions vocabulary. I see every member of Southern Cross as a leader.
“…as you read this now, I want you to think of yourself as a leader and innovator of Zero Harm”.
I don’t expect, nor do I want everyone to drop everything and fixate on safety, but what I do expect is that we at Southern Cross, will all be “Leaders” in the idea that every staff member, contractor, client and visitor can enjoy the thought that they are surrounded by people that care about their “wellbeing” (and I used wellbeing as a deliberately broad definition). In the coming weeks we will launch our official “Zero Harm” campaign and I encourage you all to decide what “Zero Harm” means to you.
Your ideas and input will be used to formulate a strategy that will help implement a system of safety initiatives designed to make your workplaces safer, smarter, and hopefully more enjoyable.
Please look after yourselves, your families and your colleagues; accidents are avoidable and if we work together I am confident that we can achieve a target of “Zero Harm”.
Glen Bourke

Staff Movements

Southern Cross has enjoyed the addition of a few fresh faces in 2016, each of them bringing their valuable expertise in their chosen field to the table. Allow us to introduce:
New Appointments

  • Ian Saggus – As Business Development/Project Manager, Ian is responsible for developing, reviewing and leading Southern Cross’ communication strategy.
  • Cameron Stuart – As NSW State Operations and Safety Supervisor, Cameron will report directly to Vittorio Cox and be based in our NSW Head Office.
  • Albert Youkhana – As NSW State Operations and Safety Supervisor, Albert will report directly to Vittorio Cox and be based in our NSW Head Office.
  • Stuart Cooke – As SA State Operations and Safety Supervisor, Stuart will report directly to Martin Atherton and be based in our SA Office.
  • Bernard Castillo – As VIC State Operations and Safety Manager, Bernard will report directly to Glen Bourke and be based in our VIC Office.
  • Sam K Benchick – As VIC State Operations and Safety Supervisor, Sam will report directly to Bernard Castillo and be based in our VIC Office.
  • Michael Sarkie – As WA State Operations and Safety Supervisor, Michael will report directly to Michael Voak and be based in our WA Office.
  • Vittorio Cox – As NSW State Operations and Safety Manager, Vittorio will report directly to Glen Bourke and be based in our NSW Head Office.
  • Craig Howard – As VIC State Operations and Safety Supervisor, Craig will report directly to Bernard Castillo and be based in our VIC Office.
  • Betul Ilkbahar – Joining us as Office Junior, Betul will work from our NSW Head Office to perform reception and administrative duties.
Promotions and Movements
  • Kim Luck – Now as our dedicated RTO Coordinator, Kim will work closely with National Training and Development Manager Tony Pearce to develop our expanding training division
  • Troy Bosden – Assuming the role of National Business Development Manager, Troy will head the Business Development and Marketing Department.
  • Aimee Acosta – From her role as PA to the CEO, Aimee will be taking up the position of National HR and Administration Manager.
  • Mason Shirgir – Mason will be moving to the role of National Facility Manager, managing the provision of integrated services throughout Australia.
  • Harry Hussain – Moving from WA to NSW, Harry has taken up the role of NSW State Operations and Safety Supervisor.
Copyright © 2016 Southern Cross Group Services PTY LTD, All rights reserved.

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