As one of our valued customers, you have the ultimate vote about whether we are successful. We are counting on you to let us know what you think of us--our service, our attitude and our products. We want you to be happy about our relationship! And if you're not, we need to know about it so that we can fix the problem.
According to our AS9100 quality management system we need to ask for feedback from our customers. This simple survey should take no more than a few minutes of your time to complete, and it would be extremely helpful to us.
If there were any issues with the work we have done for you in the last year, how happy were you with:
A. The timeliness of our response
B. Our actions taken in response
1 = completely satisfied, couldn’t be better
2 = satisfied
3 = acceptable
4 = could have been better
5 = dissatisfied – unacceptable
Please reply to this email with your ratings. Any related comments would also be appreciated.
Thank you for your suggestions; and thank you for your business.