Update and news 29th January 2021
Dear <<First Name>>,
CQC IPC Inspection
On Tuesday we welcomed CQC to undertake a routine IPC (infection, prevention and control) inspection. The focus of the inspection was to look at how well staff and residents living at Culliford House are protected by our infection, prevention and control measures.
The site visit and a separate Teams call focused on the following outcomes:
- Are all types of visitors prevented from catching and spreading infection?
- Are shielding and social distancing complied with?
- Are people admitted to the service safely?
- Does the service use PPE effectively to safeguard staff and people using the service?
- Is there adequate access and take up of testing for staff and people using the service?
- Does the layout of the premises, use of space and hygiene practice promote safety?
- Do staff training, practices and deployment show the service can prevent transmission of infection and/or manage an outbreak?
- Are IPC Policies up to date and implemented effectively to prevent and control infection?
- Feedback from our local public health bodies and Dorset council were also obtained.
If you would like to provide feedback about our service and our management of COVID during the pandemic. Please use the following CQC Website Link or if you prefer you can phone CQC on 03000 616161.
Our inspector stated that “It’s always helpful to get feedback from people who have regular contact with the home”. Our site visit and Teams call have both been very positive and we are currently awaiting our report.
Visits and Facetime
Since Mid-December, we have been closed to visitors and admissions suspended following our COVID outbreak with 4 staff members. We appreciate how exceptionally difficult this has been for both residents and relatives not to see loved ones over the past few weeks and we want to thank you for your on-going understanding.
On the 1st February we are able to introduced visits in our new outdoor visiting area with a pre-booked appointment. At present we are only able to offer designated outdoor or window visits. Should your relative become acutely unwell or be approaching their final days of life we are able to accommodate essential visits. In these circumstances we can allow up to two relatives from the same household to visit supported with a lateral flow test. These exceptional indoor visits must be in line with government guidance and our infection, prevention, and control measures.
How to arrange a visit and visitors’ protocol
- Telephone the home to book for end-of-life visit. Visits will be limited to two visitors from the same household.
- If you arrive late for your pre-booked outdoor visit, the length of your visit will be reduced to ensure that other visits can go ahead.
- Should you wish to cancel your visit, please let us know at the earliest opportunity.
- Visitors be provided with facemasks and PPE
- If you are unwell or any members of your household are self-isolating, we ask that you don’t visit.
- Please ring the main doorbell.
- In compliance with our infection prevention measures you will be asked to use hand gel to sanitise hands and provided with a facemask and Donn Apron and Gloves.
- You will be asked to sign attendance register and a temperature check will be taken.
- Staff will then take you to the designated outside visiting area. If you’re visiting a relative on end-of-life care, on completing the lateral flow test and receiving a negative result, you will be taken to their bedroom and will be advised to use call bell towards the end of visit where staff will escort you to a Donning and Doffing area and show you out.
Our priority continues to be preventing the spread of Covid-19 and maintaining the safety and well-being of our residents, their visitors, and our staff. We hope you will understand that by permitting even restricted visiting in this way we cannot guarantee that the risk of infection is removed completely, but by following these measures, we can significantly minimise that risk.
I would also like to reassure you that our processes remain in place to protect everyone in our care.
At present we are unable to offer indoor visits. As discussed at our recent relatives meeting, we want to be able to continue to facilitate facetime calls with your relative. Marnie Moors our visiting Co-ordinator and Janet our Living Well Co-ordinator will be contacting you to arrange this.
Please do not hesitate to contact our Visiting Co-ordinator, Marnie Moors Deputy Manager if you have any questions or concerns.
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If you have any queries regarding our management of COVID-19 you can email firstname.lastname@example.org