Update and news 29th January 2021
Dear <<First Name>>,
All visits this week to our new outdoor visiting area have been successful and thank you once again for being so patient. At present we are only able to offer outdoor visits in our designated visiting area or essential visits. Should your loved one become acutely unwell or be approaching their final days of life we are able to accommodate essential visits. In these circumstances we can allow up to 2 relatives from the same household to visit.
How to arrange a visit and visitors’ protocol
- Telephone the home to book an appointment for end-of-life visit between (9.30-11.00am).
- Visits will consist of two visitors from the same household.
- If you arrive late for your pre-booked outdoor visit, the length of your visit will be reduced to ensure that other visits can go ahead.
- Should you wish to cancel your visit, please let us know at the earliest opportunity.
- Visitors be provided with facemasks and PPE.
- If you are unwell or any members of your household are self-isolating, we ask that you do not visit.
- Please ring the main doorbell.
- In compliance with our infection prevention measures you will be asked to use hand gel to sanitise hands and provided with a facemask and don apron and gloves.
- You will be asked to sign attendance register and a temperature check will be taken.
- Staff will then take you to the designated outside visiting area. If your are visiting a relative on end of life care you will be taken to their bedroom and will be advised to use call bell towards the end of visit where staff will escort you to a Donning and Doffing area and show you out.
Please do not hesitate to contact our Visiting Co-ordinator, Marnie Moors Deputy Manager if you have any questions or concerns.
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If you have any queries regarding our management of COVID-19 you can email firstname.lastname@example.org