Amazon introduced COVID-19 information support to Alexa users in India. Specifically, users can ask Alexa where their nearest COVID vaccination sites and testing locations are. Additionally, the devices can provide information on helpline numbers to call, the country's vaccination rates, relief efforts, and more. As COVID experiences a global resurgence, voice technology offers one more channel to connect people with real-time information. Especially in India, conversational platforms have been successful during the pandemic — 30 million citizens used the government’s WhatsApp chatbot that shared COVID information and health precautions.
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