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Tech tips & more from Cal-Imaging Specialists
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NOVEMBER 2016

Welcome to our newsletter!
We'd like to share tech tips, product updates, current specials and general information that will help you get the most out of your products. We'd also like to announce our new website!
Please visit us at http://www.cal-imaging.ca

 

Save thousands of $$$
with HP's loyalty program (SMP)
The Supplies Metered Program (SMP) is an HP loyalty program that yields great discounts when you buy qualifying HP equipment and enter into a 1 to 5 years SMP toner agreement. If you are currently buying Original HP Toners, we WILL save you money!

As an Elite Dealer we can set you up on special savings that average 20% off the cost of your supplies, with discounts as high as 65% off on some supplies! Cal Imaging is one of the very few companies in Calgary that offer the SMP program and are authorized to pass HP loyalty discounts onto the consumer.

If you already own a printer, you still might be able to get these savings when you have Cal Imaging as your supplies provider. If you want to know if you qualify for this program for new or existing purchases, please give us a call.
 
TECH TIPS
ARTICLES
SHOWCASE
TIPS FROM OUR TECHS
49.xx & 79.xx Errors on HP LaserJets

The 49/79 error is not the most common problem that you will see in a laser printer (that would be the 13 Paper Jam), but it is one of the more mysterious. Numerous things can trigger it, and it can be difficult to determine the exact cause. But the more you know about what the code means and what kinds of things can cause it, the better equipped you will be to troubleshoot it. Note: due to their similarity, we will refer to the 49 and 79 errors as a single error.

Firmware Addresses
Both the 49 and 79 errors are firmware errors, and they are always accompanied by a 4-digit firmware address (for example, 49.4C02, or 79.01FE). The four characters after the decimal point are the firmware address at which the error occurred. In theory, this is important information – if you had access to the firmware source code, and were able to understand it, you could see exactly what the firmware was trying to do at that address, and that would help pinpoint the cause of the problem. However: (1) For any given printer, there are thousands of firmware addresses – far too many to list them all in a service manual; (2) Even if you could see the firmware source code, it would be unintelligible to you unless you are a software engineer; (3) The firmware is proprietary. For these reasons, the 49 and 79 errors are listed in the manuals as 49.xxxx or 79.xxxx. For our purposes, the specific address is useless, and we must troubleshoot these errors on general principles. The 49/79 error is telling you that the normal operation of the formatter’s CPU executing firmware instructions has come to a halt. There are three types of things that can cause this: (1) the firmware itself is bad or corrupted; (2) the formatter’s CPU has failed or is being hung up by some other hardware problem, such as a defective accessory plugged into the formatter; (3) the formatter has received bad data or illegal/invalid commands from the computer or network, and does not know how to respond.

Troubleshooting Sequence
  1. Cycle the printer power to see if the error clears; if not, go to Step 2.
  2. With the printer powered off, disconnect it from the computer or network and cycle the power.
  3. If either Step 1 or Step 2 cleared the error, there is a good chance that the cause was a driver problem (the printer driver is the software on the computer or network that communicates with the printer) or a firmware problem.
  4. Using a different driver can sometimes remedy 49 errors caused by software (often Adobe). Drivers are available as free downloads from the HP website: http://support.hp.com/ca-en/drivers
To prevent rendering your device unusable, at this point further troubleshooting to isolate the cause(s) should be performed by a service technician.

 
USEFUL AND/OR INTERESTING ARTICLES

HP Inc. Accelerates Disruption of $55B Copier Segment with Acquisition of Samsung Electronics Co., Ltd.’s Printer Business

Aims to reinvent and replace service-intensive copiers with superior multifunction printing

Palo Alto, Calif., and Suwon, South Korea, Sept. 12, 2016 — HP Inc. (NYSE: HPQ), the world leader in printing, today announced a definitive agreement to acquire Samsung Electronics Co., Ltd.’s (005930.KS) printer business in a deal valued at $1.05 billion. 

The acquisition positions HP to disrupt and reinvent the $55 billion copier industry, a segment that hasn’t innovated in decades. Copiers are outdated, complicated machines with dozens of replaceable parts requiring inefficient service and maintenance agreements. Customers are frequently frustrated with the number of visits needed to keep copier machines functioning. Today, HP is investing to disrupt this category by replacing copiers with superior multifunction printer (MFP) technology.

Samsung has built a formidable portfolio of A3 MFPs that deliver the performance of copiers with the power, simplicity, reliability and ease-of-use of printers and with as few as seven replaceable parts. Integrating the Samsung printer business’ products, including their mobile-first and cloud-first user experience, with HP’s next-generation PageWide technologies will create a breakthrough portfolio of printing solutions with the industry’s best device, document, and data security.

This is the largest print acquisition in HP’s history and accelerates its growth opportunities in the copier segment, strengthens its leading laser printing portfolio that has been established with Canon, and paves the way for future printing innovation. It also creates new avenues for growth and greater profitability for partners as they expand managed print services as sales models shift from transactional to contractual.

“When we became a separate company just 10 months ago, it enabled us to become nimble and focus on accelerating growth and reinventing industries,” said Dion Weisler, president and CEO of HP. “We are doing this with 3D printing and the disruption of the $12 trillion traditional manufacturing industry, and now we are going after the $55 billion copier space. The acquisition of Samsung’s printer business allows us to deliver print innovation and create entirely new business opportunities with far better efficiency, security, and economics for customers.” 

Samsung’s printer business also brings a compelling intellectual property portfolio of more than 6,500 printing patents and a world-class workforce that includes nearly 1,300 researchers and engineers with advanced expertise in laser printer technology, imaging electronics, and printer supplies and accessories to support continued innovation in print market solutions.

“HP Inc. has been a valued partner and customer of Samsung,” said Dr. Oh-Hyun Kwon, vice chairman and CEO of Samsung Electronics Co., Ltd. “We can now leverage our combined capacity for innovation to further enhance the value of our relationship."

Acquiring Samsung’s printer business will also strengthen HP’s ability to service customers in global laser printing, a category where it has enjoyed a strong, mutually beneficial partnership with Canon for more than three decades. HP is confident this transaction will provide new opportunities to further strengthen and accelerate this highly valued relationship.

“HP and Canon have long discussed print innovation to create customer value in business printing and in the growing MPS market,” said Fujio Mitarai, chairman and CEO of Canon Inc. “This transaction will further evolve our collaboration and bring about growth for both of our companies.”

The acquisition is expected to be accretive in the first full year following closing, with cost synergies and a strong financial model. The transaction is expected to close within 12 months pending regulatory review and other customary closing conditions. After closing, Samsung has agreed to make a $100 million to $300 million equity investment in HP through open market purchases.

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Cal-Imaging Specialists · 8, 415 60th Avenue SE · Calgary, AB T2H 2J5 · Canada

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