Canadian Rental Association
April 2016 Newsletter
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April 2016 Newsletter

Message from the President
Tim Ranson
As this is going to print, it is now officially spring and our Trade shows in Canada are all completed. It was an interesting beginning to the 2016 rental season, with varied participation at the shows. I personally attended the Moncton show, the BC show and the Prairie show and enjoyed the hospitality and the atmosphere of each of the hosting locals.  The movement of the Prairie show and the Alberta Trade Show Committee’s well run event bodes well for the next few years.  Well done to all trade show committee’s; your volunteer efforts and your dedication to maintaining strong events year over year is paying off!!! I encourage each local to recognize the hard working volunteers in your organization and ensure they know their efforts are well recognized!

There was also a strong contingent of Canadians at the ARA 60th show this year in Atlanta. The ARA did a terrific job of providing highly valued learning sessions, excellent opportunities to exchange ideas and develop staff members. And a personal favorite for me was the CRA hosted hospitality event held at the Hard Rock Café. This was a tremendous meeting, social event to revisit old and new acquaintances.

From the business a consistent element of concern in general amongst the vendors as they are seeing the impact of a slowing economy in the attendance and to some degree the concerns of various members. As we discussed the ups and downs I was able to reflect and In general, I believe we are seeing stronger business outlook from rental operators who have a widely varied client base. In particular, those of you in Party, Tent and Event indicated a more bullish outlook. This is confirmed by the ARA business review where Canadian Party, Tent and Event business is expected to experience a modest 3-4% growth in 2016.  

The first quarter is behind us now, and spring brings on the new projects. Keep your wits about you, and I wish you all the success to each of you and to your business teams.

Tim Ranson
President, Canadian Rental Association
Canadian Rental Association
Executive Board

Dave Mintenko
Hertz Equipment Rental

Tim Ranson
The Cat Rental Store

Hank McInnis
Vice President
Hewitt Rentals

James Morden
Region 10 Director
Rentshop Inc.

Nathalie McGregor
CRA Managing Director

Board of Directors
Steve Provost
British Columbia Director
United Rentals

Jill Holtsman
Saskatchewan Director
Hub City Display

Kelly Dwyer
Manitoba Director
C&T Rentals & Sales Ltd

Mike Maltby
Ontario Director
Ingersoll Rent-All

Philip Lavigne
Quebec Director
SOS Location

Dan Spencer
Atlantic Director
Hewitt Rentals

Gary Webb
Associate Director
L.B. White Co.

David Bisson
Associate Director
National Hose & Equipment Ltd
2016 Trade Shows
Thank You To Our 2016 Sponsors!
Trade Show Floor
Special Event Sales

Platinum Sponsors
Cavalier Industries
Doosan Portable Power Canada
Frost Fighter Inc.
Genie Terex AWP
Hilti Canada
Nor-Val Rentals
Select Equipment Rentals
Sunbelt Rentals
Tsurumi Canada
Warner Rentals
Warner Shelter Systems
Western Financial
Williamson Equipment

Gold Sponsors
EZE Rent-It Centre Ltd.
Heater Sales & Service
Multiquip Inc.
National Event Supply
The Cat Rental Store
United Rentals
Vermeer Canada Inc.
Wacker Neuson 
Silver Sponsors
A & B Tool Rentals Ltd.
Brooks Construction Equipment 
Double R Rentals
Haulotte Group
Husqvarna Construction
Iv's Rental
L.B. White
Mancorp Industrial Sales Ltd.
National Hose & Equipment Ltd.
Rental Network
Rentquip Canada
Sure Flame Products
Winn Rentals

Bronze Sponsors
A.E. Sales Inc.
Atlas Copco
Canadian Rental Service
Celtic Distributors
Certified Sales & Marketing
Deltaquip Supplies Ltd.
Diamond Products
M.S. Sales Ltd.
Magnum - Generac Mobile Products
Milwaukee Electric Tool
OCFab Ltd.
Rental Experts
Revelstoke Equipment & Rentals
Spatial Technologies
Star Diamond Tools Inc.
Terra Cut Supply Ltd.
Weber MT Inc.

Are you taking 
advantage of 
YOUR association?

Following our 4 shows across Canada and the ARA Rental show in Atlanta, I would like to thank all members for your continuous support. From our sponsors, exhibitors or attendees to our shows, you are all important and play a big role in the development of our association!

While some of our members see our shows as a main benefit, we also have products and services to offer as well as the opportunity to get involved at the local level. During our show season, I had the opportunity to meet our current members, new members as well as to welcome back members.  My recommendation to them all was to get involved!!! It is the only way to take full advantage of what we have to offer and when I say we, it means CRA and ARA.  Interestingly, I was reading the article by the ARA President Roger Vajgrt of the March issue of the Rental Management magazine, where he was saying exactly the same.  Further more Roger mentioned that our association offers its members the opportunity of a lifetime! If you didn’t get a chance to read it, please take a moment go online and read it. I assure you it is well worth!

After 50 years, CRA's focus remains to promote the success of its members and advancing the growth of the rental industry. Did you know that the CRA and ARA serve a network of 7,500 rental businesses in 40 countries around the world? Our core values include developing leadership through volunteerism and self-initiative. In order to help achieve these goals, every year in October, ARA holds a leadership conference where volunteers are carefully chosen by each local President across our 7 locals to attend this excellent conference. This is a chance not only for personal enrichment but also to understand the true value of our association.

Your locals always have either a meeting to plan or events such as golf tournaments, ball games etc.. If you wish to get involved and don’t know where to start, feel free to contact your local President, national director or myself. Please note that the list of local Presidents is posted on our website under local chapters.

Now that spring is here, remember to inspect each piece of equipment going out the door, invest in training your new staff members or conduct a quick refresh session on inspection or Health and Safety with your current staff.

I understand that some regions still struggle with the economy. On a positive note, while it is difficult to think otherwise, according to the market research, things will turn around within the next 8 to 12 months!
Wishing you all the best!
Nathalie McGregor, Managing Director

CRA Awards

The Canadian Rental Association presented our National Awards at the Annual General Meeting in Atlanta during The Rental Show. We are proud to recognize individuals and organizations for their outstanding service and commitment to both the rental industry and to our Association.
CRA Award of Merit
Since the inception of the Canadian Rental Association as the RAC in 1966, there have been many individuals who, through their unheralded service and dedication have grown the Canadian rental industry into the vibrant entity it is today. In 2015 the Canadian Rental Association created its own unique lifetime achievement award to recognize the vision of our leaders, past and present who have made, or are making significant contributions to the development and advancement of the rental industry across our country. Individuals are nominated by one of their peers within the rental industry for their significant contributions which have helped change the Canadian rental industry in a positive manner, and are reviewed by the executives. 

2015 Award of Merit Inductees:  
Doug Mitchell - The Rent-It Store, Saskatoon, SK
Jean-Marc Turcotte - Location Turbo, Montreal, QC
Jim Johnson - Cavalier Industries Ltd, Sturgeon County, AB

Pictured above left to right: Doron Broadfoot accepts the award for Doug Mitchell; Pierre-Shawn Turcotte accepts the award for Jean-Marc Turcotte; TJ Johnson accepts the award for Jim Johnson. 
2015 Rental Person of the Year
The Rental Person of the Year award is presented to a rental operator who is involved in local association events, sits on CRA national or local committees or ARA committees and is willing to volunteer on a local and national level. This year’s recipient is Hank McInnis of Hewitt Rentals in Dartmouth, NS.

2015 President’s Image Award
The President's Image Award is an annual award presented to a CRA rental store member based on criteria such as in-store displays, store cleanliness, staff helpfulness, knowledge of inventory, and more. Recipients for this award are nominated by Associate Members. This year the President’s Image Award was presented to Pat Kelahear of Ontario Rental & Supply in Kanata, ON. 

2015 Supplier of the Year

The Supplier of the Year Award recognizes rental industry Supplier Members who have excelled in areas of service, work ethic, knowledge, product training and involvement in local association activities throughout the year. The Supplier of the Year is chosen by our members. 
Pictured left top to bottom:

The Rentquip Canada team accepts the 2015 CRA Supplier of the Year Award. 

Gary Webb of L.B. White Company accepts the 2015 CRA Supplier of the Year Award

Region 10 Person of the Year
This award from ARA honours members who have made outstanding contributions to the association and the industry on the regional, provincial or local level, and is presented by ARA Regional Directors. This year Region 10 Person of the Year was awarded to Philip Lavigne of SOS Location in Saint-Jean-sur-Richelieu, QC

CRA Regional Awards
Regional awards are presented to deserving persons in our seven chapters, selected by the CRA National Director of each local. These awards can be presented to either a supplier or rental operator who is involved in local CRA events, trade shows and community involvement.

2015 Regional Award Recipients:
British Columbia – Karyn Brushchinsky, Pike’s Rentals, Richmond, BC
Manitoba – Dave Mintenko, Hertz Equipment Rentals, Winnipeg, MB
Ontario – Gord Ellis, Ellis Management Group, Burlington, ON
Quebec – Alain Chamberland, Location d’Outils GPS, Mascouche, QC
Congratulations to all recipients!
CRA National Alberta Director 
Now Accepting Nominations!

The Canadian Rental Association currently has a vacancy for the National Director position representing the Alberta local. We are looking for an individual that is involved in the rental industry with leadership qualities and demonstrated commitment.
If you know of someone in the Alberta CRA that fits these criteria and is willing to represent the rental industry for this critical assignment, we want to hear from you.

The job description for National Directors is outlined further on the nomination form.

Please complete the online nomination form here: 2016 Alberta Director Nomination Form 

The deadline for nominations is May 5th, 2016 
Don't wait to take advantage of this offer - order today!

We are once again offering personalized R2GO tags at no extra charge! Orders and artwork must be submitted by April 22nd 2016. Once submitted, final artwork proofs must be approved by April 29th. 

Please note that personalized orders will not be delivered until approximately 6 weeks after the artwork approval deadline.
Free personalization includes black ink only. Logos must be submitted in JPG or Vector format, via email to
Click here to download the order form and take advantage of this limited time offer!
Need your tags sooner? Order from our generic stock and receive tags within 3-5 business days!
Click here to download the order form

Visit for more information on these events!

ALQ/CRA Quebec
Soirée appréciation
May 7th 18h00
Boîte à chansons (Quartier dix30, Brossard)
ALQ Tournoi de golf annuel (37e)
August 17th  
Club de golf La Prairie, La Prairie, QC

CRA Alberta
Annual Golf Tournament
Tuesday June 14th
River Bend Golf Course, Red Deer AB

CRA Atlantic
Annual Golf Tournament
Tuesday June 14th
River Bend Golf Course, Red Deer AB
CRA BC Annual Golf Tournament
September 23rd
The Redwoods Golf Course, Langley, BC
CRA Manitoba
CRA Manitoba Annual Golf Tournament
August 18th
Southwood Golf & Country Club, Winnipeg, MB
CRA Ontario
CRA Ontario Annual Golf Tournament
September 13th  
Springfield Golf & Country Club, Guelph, ON

Member Testimony
"Good job at the show last weekend in Edmonton we had a great time, one of the best shows we have been to. We always look forward to the show and Edmonton was a great location."

Kyle Bennett
Southwest Rentals Inc., Shaunavon, SK
2016 ARA Leadership Conference
The 2016 ARA Leadership Conference will be held in Chicago, IL on October 21-23.  It will be at the Hilton Chicago O’Hare Airport.
The conference will include a Saturday morning session with a speaker who will focus on leadership skills as they pertain to board development and engagement.  The Saturday evening event will be held at Kings Bowl Orlando. The conference will conclude on Sunday at noon.  The Leadership Conference is hosted by the ARA Board of Directors and will include afternoon roundtable discussions with regional directors and networking with all attendees.
Nomination requests for attendees will be requested in July with conference invitations being sent to those selected in August.

Mark’s offers a 10% discount to CRA Members. Contact Jenna at 1-844-643-2333 or to request discount cards for your staff!
Health & Safety Corner
From your Safety Committee
Hand Injuries
The frequency of manual handling of equipment, tooling, hose, cable, boxes by our staff is a moment by moment occurrence. This type of work in the rental store includes gripping, lifting, pulling and pushing. It is little wonder then, that the most frequent body part injured in the rental store environment is our workers’ hands. The incidents often are attributed to lacerations, contusions, burns, caught between moving objects, struck by an object and various strains. When evaluating these “buckets” or broad categories I have found the injuries are almost always very preventable.
In our rental business, we are looking seriously at the number, type and causes for hand injuries. Most recently, we began an exercise in tracking first aid injuries and by grouping these with the more serious medical aid injuries involving fingers, hands and wrists we are able to see a trend which implies the worker often knows the hazards exist but are making decisions to proceed without controlling the risk.
Take for example the activity of cutting various materials and the process of choosing the correct tool for the task. In many areas, our workers would often carry a utility or razor knife in their coveralls and may choose to use this tool even when they know it is not the one recommended for the work. An example of how this can go wrong was experienced by one of our staff when he was shortening a piece of rubber heater hose. The task route he selected was to hold the hose in one hand and using the utility knife with the blade extended in a sawing motion. The outcome was the blade broke and the knife caused a serious laceration to the worker’s hand.
Our review of the incident recognized several contributing factors.
  • Hazard Identification did not recognize the danger.
  • Wrong tool for the job – the correct tool is a hose cutter.
  • Incorrect method of securing the work resulting in his hands being in the line of fire. An alternative was also identified by clamping the hose in a vice and use a hack saw to cut the material.
  • A more subtle finding was the fact that the workers often carried this utility knife with them. This implied they would use the knife in place of the correct tool at the workstation. A correction in the store was to remove the utility knives and provide alternate tooling for specific tasks. Examples:  auto-retractable knives, protected blade knives (box cutter), plyer style hose cutters.
  •  Personal Protective Equipment; Worker was not wearing a glove with cut protective qualities.
A change to our safe work practices resulted in the following addition to our training.
Utility Knife Safe Work Practices
“Whenever possible, employees shall use a safety utility knife with a self-retracting blade, with the intent to ensure the safety of employees while using utility knives and cutting blades. Where other tooling is more practicable it will be used in place of a knife.”
Utility knife tasks shall be carried out by competent employees who understand and follow manufacturer’s guidelines.
  • Only use utility knives with a self-retractable blade.
  • Prior to commencement of task, ensure the blade is properly seated, and the knife is properly closed.
  • Always hold knives by the handle.
  • Maintain eyes-on-task while handling/using knives.
  • Ensure your blade is sharp. A dull blade will require employees to exert more force with an increased potential of the knife to slip, as compared to a sharp blade. Change blade once it starts to tear rather than cut.
  • Ensure patience when cutting through thick materials by making several passes, with each pass cutting a little deeper into the material.
  • Ensure correct body position and cutting motions are used.
  • Always keep your free hand and other body parts away from the line of cut.
  • When making cuts on a surface below you, stand or kneel to one side of the line of cut.
  • Refraining from pulling the knife toward you.
  • Avoiding bending or applying side loads to utility blades as they are brittle and can easily snap.
Remember to discuss with your staff how these learnings are a benefit to each of one of us.  If we are not learning from our injuries and incidents, we are bound to repeat them.
2016 Hospitality Event Sponsors
Brandt Tractor
CRA Ontario Local
Hilti Canada
Western Financial

National Event Supply
Norseman Inc.
Wacker Neuson

A.E. Sales
American Pneumatic Tools
CRA Atlantic Local
ALQ/CRA Quebec Local
CRA BC Local
CRA Alberta Local
CRA Saskatchewan Local
DryAir Manufacturing Corp
Hertz Equipment Rental
Husqvarna Construction Products
MBW Inc.
Multiquip Inc.
Rentquip Canada
Sure Flame Products
TVH Canada Ltd

CRA Manitoba Local
Diamond Products
National Hose & Equipment Ltd
Weber MT Inc.

ARA would like your money-making tips

Have a great money-making rental tip? The American Rental Association (ARA) would like to hear it.

“We know that rental operators are very innovative and have great ideas, especially when it comes to increasing efficiency, productivity and, above all, profitability,” says Debby Schaller, ARA director of general member services.

“We also know that this industry is so successful because everyone is willing to share tips they have learned over the years. We want to capture the best ideas from those in the industry for our new 99 Ways to Make Money in Rental guide,” she says.

Submissions have been coming in, including some from Canadian rental operators such as Bill Bonham, who uses photos and a tire gauge to determine a skid-steer loader’s tire and track wear after a customer returns it from rental. 

“We’re looking for more ideas that can impact all aspects of the rental business,” Schaller says. “This guide will offer a way for you to give back to your industry and help others increase their success.”

Those who offer a contribution can choose to be credited in the guide or remain anonymous. “Everyone who submits an idea will receive a free copy of the guide once it is published later this year — even if their tip is not published,” Schaller says.  

To learn more or contribute your money-making tip, go to or call ARA Member Services at 800-334-2177. Submit your idea by April 29th. 

Canadian Rental Association
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