Many Successes from The Council for Economic Opportunities in Greater Cleveland
The Council for Economic Opportunities in Greater Cleveland (CEOGC) Workforce Development Program will soon be incorporating WorkKeys® assessments into all of their workshops. The Young Adult program, M.O.V.E.R.S. (Millennials Occupation, Vocation, Education Resource Services), began with WorkKeys testing since its inception, and starting in 2017, the International Customer Service Training class (CST), Job Readiness program, and the Microsoft Office Training workshops will also be implementing WorkKeys testing for participants. Through their partnership with AmeriCorps, two additional training proctors have been provided to assist the staff with proctoring the WorkKeys assessments in the International Customer Service Training Program and the Job Readiness workshop. CEOGC’s Workforce Development Job Placement staff will handle registration for the assessments, and upon completion of the registration, students will be guided through the process to take a minimum of one practice test.
The CEOGC Workforce Development program is proud of the young adult students in the M.O.V.E.R.S. Program who were the first at CEOGC to receive the ACT WorkKeys National Career Readiness Certificate (NCRC). CEOGC intends to provide the NCRC to each of the participants in their workshops. A Job Development Specialist communicates to prospective employers that all of their participants have taken the WorkKeys tests. Incorporating the WorkKeys assessment scores into the participants’ profiles is extremely beneficial since these young adults have little or no work experience and has helped to secure positions with companies such as Vitalyst, expert business software support, the Hilton, Central Cadillac, and the Board of Elections.
In addition to earning the ACT WorkKeys National Career Readiness Certification, Participants who attend the Microsoft Office Training will also earn the IC3, Internet, Computers and MSO Applications Certification. CEOGC believes that by combining these certifications and continually educating employers on the value of hiring individuals who have proven themselves as career ready, they have succeeded in producing some of the best prepared potential employees for employers’ needs.
Maureen Sanders (left) is a CEOGC Customer Service graduate who was referred to the Board of Elections based on her WorkKeys assessment results. Maureen tested at Towards Employment and came to CEOGC for job placement services just in time to take advantage of this opportunity. Creola Rice, CEOGC Manager, talked with Maureen about her experience with the Board of Elections thus far. When asked about her job duties Maureen explained, “I began as the receptionist. My job was to answer phones, sort the absentee ballots for overseas military personnel, emailed ballots, and nursing home residents.” There was a layoff after the elections, however Maureen was happy to be advised that she would continue to work but in a different department. Maureen stated, “I love my work at the Board of Elections, and I am thankful for the support from everyone!” Maureen is currently in the Babies and Mom Services program (B.A.M.S) at CEOGC.