oneVCH COVID-19 Bulletin
September 23, 2020
The bulletins will be distributed on Mondays and Wednesdays starting this weekPast bulletins are available on the COVID-19 section of our VCH staff intranet.
If you receive a media inquiry, please contact our Public Affairs team immediately for support. Our media line is 604-202-2012 or email
  • There were 91 new cases of COVID-19 in B.C. today.
  • Total of 8,395 cases in the province and 1,376 active cases
    • Vancouver Coastal Health: 3,016
    • Fraser: 4,302
    • Interior Health: 515
    • Vancouver Island: 203
    • Northern Health: 273
    • 86 people who are from outside of Canada, but currently in B.C.
  • 62 hospitalized 
  • 18 currently admitted to ICU
  • 6,769 recovered
  • 227 confirmed deaths
Click here to see more updates on the BC COVID-19 Dashboard

Join us for a virtual town hall Sept. 29!

You are invited to participate in a virtual town hall on Tuesday, September 29, 2020 from 11 a.m. to 12 p.m.

To join the virtual town hall, please click on the link below. This link should not be shared with individuals or groups who are not VCH staff or medical staff.
Fall surge PPE safety reminders 

As we head into the fall surge, we’d like to share some tips to help keep everyone safe.

While there has been a large emphasis on masks, it’s important to remember that masks are one of many preventative measures used to reduce transmission of COVID-19. Following full PPE and hand hygiene recommendations and ensuring physical distancing are essential during this pandemic response. Please take a moment to review the VCH IPAC Guidelines for PPE and hand hygiene. As a reminder, whenever providing direct patient care, all staff and physicians must wear a procedure mask, eye protection and gloves at a minimum.
Masks and respirators
Please follow the guidelines below regarding proper use of masks and respirators:
  • Masks and respirators shouldn’t be partially removed to hang away from your face. If you need to remove it, remove and discard it.
  • Only hospital-approved masks and respirators should be used at work — no homemade or cotton masks.
  • Do not place soiled masks or respirators on any surfaces for reuse.
  • Do not put masks or respirators in your pocket for later use; these should be discarded.
  • Procedure masks should be changed if they are moist/wet, visibly soiled/dirty or damaged.
  • Procedure masks should be doffed and discarded at the end of your shift, when having meals, or during shift breaks (e.g. bathroom breaks).
  • Staff should avoid touching or manipulating masks or eye protection once donned. If staff touch or adjusts their masks or eye protection they should perform hand hygiene right away.
  • Do not save and reuse disposable procedure masks once they have been doffed. Don a new procedure mask if additional mask use is required.
Your health and safety is one our top priorities. Visit the VCH IPAC website for full guidelines on PPE, hand hygiene, dress code, and more.
Watch the most recent oneVCH COVID-19 town hall for a presentation from Dr. Titus Wong, Regional Medical Director, Infection Control on common PPE mistakes and how to avoid them.
Q&A: Back to school

Q: What do I do if my child has cold and flu-like symptoms?

Parents and caregivers should assess their child daily for key symptoms of illness before sending them to school. Appendix C of the Public Health Guidance for K-12 Schools provides an example of a daily health check.

If your child has one symptom that persists for more than 24 hours, a fever, or two or more symptoms from the list, they should be assessed to determine if they should seek testing for COVID-19. You can use the COVID-19 assessment tool to determine if your child should seek testing.

If a child has any symptoms of a cold, influenza, COVID-19, or any other infectious respiratory disease, they should not go to school or child care. If you or another member the family has symptoms they should also not enter the school or child care facility.

Children experiencing seasonal allergies or other symptoms like a runny nose that are related to an existing condition can continue to attend school or child care as normal when they are experiencing these symptoms.

Please seek immediate medical attention at your local emergency or by calling 911 if the child has serious, life-threatening symptoms

Missed the Diversity, Equity and Inclusion (DEI) Listening and Learning series today?

You can watch the session anytime using the link below. The panel today delved into helping us establish common literacy on race/racism to begin our journey of having more difficult conversations on this topic at VCH.


We encourage you to join the next session (part two of our listening and learning series) on Wednesday, October 7 from 10:30 a.m. to 12 p.m. where we will provide a forum for frank conversation with select speakers regarding their personal experiences with race discrimination and racism. Refer to the link above and in your calendar invite. No registration is required.

Thank you for your continued engagement and we hope you will join us for the next session on October 7!

For more information about this series, please visit the Diversity, Equity and Inclusion webpage. If you have any questions, please email

Read the DEI communication from September 1
Top six things you need to know about the election

The provincial election will be taking place on Saturday, October 24. Leading up to polling day, Vancouver Coastal Health (VCH) must remain non-partisan. To support you and your teams during this time, please review the protocols and procedures we all need to follow during an election period.
  • There will be no election campaigning on VCH property. That includes the distribution or posting of party-specific materials, party-organized events or announcements. Campaign visits to sites by candidates may only occur outside a VCH facility.
  • No events or announcements other than those related to public health and safety issues can be released by health authorities during the campaign.
  • VCH cannot endorse or support any party or individual candidate during the election. Should staff or medical staff wish to do so as private citizens, they must ensure their comments and actions are clearly reflected as their own personal views, are made outside of work and in no way infer a VCH position or endorsement.
  • It is likely that we will see requests from candidates for information on health services or related issues during the campaign. When received, please ensure these requests and/or the candidate are redirected to our External Relations Leader Clive Camm ( or call 604-230-2672, and we will ensure they are provided the appropriate information.
  • Our Media Policy states that all media inquiries be redirected to the VCH Communications team (our 24/7 media line is 604-202-2012) – please remind all staff and medical staff to follow this policy. Communications will triage and handle accordingly – only designated spokespeople can speak on behalf of VCH.
  • Elections BC will connect with VCH to ensure voting access to hospitals and long-term care sites for those unable to visit a polling booth on October 24. 

Contact our External Relations Leader Clive Camm ( or 604-230-2672) or call our 24/7 media line is 604-202-2012​. To read more about voting safely and COVID-19, visit the Elections BC website.
Congratulations to our high five contest winners from Richmond Hospital!

As part of VCH's high five contest, a high-fiver and their recipient will be selected each week to win a $25 gift card for helping to spread joy across the organization. This week, we are shining the spotlight on Cheryl Chan and Po Yu Ma who work together at Richmond Hospital.  Cheryl sent Po Yu a high five for doing everything she can to ensure services are set up for patients before they are discharged!

Read the full story on VCH News here.
Regional COVID-19 education impact survey

In March 2020, a Regional COVID-19 Education Working Group was created to ensure the development of a regional standardized, evidence-based approach to COVID-19 education at VCH, focusing on the following areas: Acute, Community, Ambulatory and Long Term Care.
As of July 29, more than 17,000 staff have been reached with COVID-19 Education, through the following methods:
1. Face-to-face: In-person education provided by someone from the Department of Quality and Patient Safety, Infection Prevention and Control, Professional Practice and /or Site, Unit or Care Home Educators and Leadership.
2. Train-the-trainer: Virtual and in-person education provided at Paetzold Auditorium by Infection Prevention and Control (IPAC) team.
3. Online-Education: Online modules dedicated to COVID-19 in the Learning HUB Platform and Online education in specific practice areas.
4. Coffee Chat with IPAC: Weekly virtual sessions through WebEx platform provided by IPAC Practitioners and Physicians, and the recorded YouTube Sessions on the IPAC Website.
The COVID-19 Regional Clinical Education Working Group is evaluating the impact and effectiveness of the COVID-19 education session(s) via an online survey. Your feedback is very important and will help the Working Group identify the most effective education methods, make improvements and address educational gaps.
Please find the online survey in the following link:
The survey will be available until September 30, 2020 and your responses will remain completely anonymous.
If you have any questions, please contact Arianna Cruz (

Leadership development webinars

These one-hour webinars are designed for senior leaders, managers and medical leaders. Click here (and expand the “Leader Webinars” section) to find out more about our upcoming webinars:

  • Performance Improvement Conversations
  • Integrating Project and Change Management
  • Learning Lab: Change Management & Project Management Support ​
  • Leading Others Through Transitions
  • Leading Projects with Agility
  • Leading Remote Teams:
    • Establishing Best Practices
    • Facilitating Virtual Meetings
    • Managing and Enhancing Productivity
  • Leadership Café:
    • We Care for Everyone – Being Compassionate
    • We Care for Everyone – Being Appreciative
    • We Are Always Learning – Sharing Expertise
    • We Strive for Better Results – Taking Ownership for Growth
If you have any questions, please email

Some feedback from recent participants:
  • “I appreciate the break-out sessions and the interactions with others and their experiences.
  • “Having a video-enabled meeting allowed for more interaction-based engagement. Having break-out rooms was a fantastic idea.”
  • "Good mix of interactive tools. Menti, break-out groups, chat, shared screen.”
  • “Using Menti allowed me to be engaged.”
  • “I think it was great having a session virtually; the connection was still there with the video, and conversation could flow as it would in person.”
  • “The presenters were well organized and the flow of the session was easy to follow.”

What’s available for all staff?

Click here for our new Exploring Leadership online learning series that is available to all staff; sessions are currently at full capacity, but please join the wait lists and we will update you when additional sessions become available.

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