oneVCH COVID-19 Bulletin
May 4, 2020
Bulletins are also available on the COVID-19 section of our VCH staff intranet.
Update on new and existing COVID-19 cases
  • On May 4, the Ministry of Health confirmed 53 new cases of COVID-19 over a two day period (34 cases on May 3 and 19 cases on May 4) in B.C. for a total of 2,224 cases in the province. 
  • Of these cases, 1,417 have fully recovered.
  • The total number of confirmed deaths is 117.
  • Vancouver Coastal Health had 845 cases.
Click here to see the BC COVID-19 Dashboard

If you receive a media inquiry or see media at any of our locations, please contact our Public Affairs team. Our media line is 604-202-2012 or email
Communications wants your feedback!

Since the beginning of the COVID-19 pandemic, we have been using a number of tools and channels to communicate with you. To help us understand if our communications is meeting your needs, please take a few moments to complete our five-minute survey. Responses are anonymous and confidential.


The communications survey ends this Thursday, May 7, 2020. The survey link can also be found on our staff intranet and medical staff Slack channel.

Thank you for your time!
VGH COVID-19 unit staff cheer discharged patient

Watch the heartwarming video clip here.
New LearningHub e-module and tools on remote access

For many of our staff, working from home continues to be the norm during these unprecedented times. We are committed to supporting the shared goal of flattening the curve and reducing the risk of COVID-19 in our workplace by supporting those that can work from home.

As we continue to respond to the needs of working remotely, resources on Citrix remote access are available to support staff and leaders:

For more information about working remotely, including guidelines for working from home, visit VCH Intranet, or visit IMITS InfoCentre (requires network access).

TELUS offers credit on monthly charges

TELUS is thanking YOU for your tremendous courage and selflessness as you work around the clock in the fight against COVID‑19, taking care of our most vulnerable citizens.

In partnership with Vancouver Coastal Health, TELUS has created the Mobility for Good for Health-Care Workers program to provide eligible frontline VCH staff fighting against COVID‑19 with relief on their wireless service. The program offers a credit on monthly rate plan charges for two months.

Who is eligible for the Mobility for Good program?

Your application will be assessed based on eligibility* for VCH health‑care workers who:

  • Are frontline staff members or physicians providing direct patient care and working in designated COVID-19 units, long-term care facilities (outbreak sites), ED, ICU; or
  • Are staff members not providing patient care, but are assigned to a key COVID-19 response role, including public health staff.
*The eligibility criteria may be expanded based on number of staff who apply and meet the criteria above.

TELUS and Koodo Customers

Existing TELUS or Koodo customers may visit to validate eligibility and register for the program. Once your eligibility has been confirmed, the discount will automatically be applied and you will receive a confirmation via text message.

For more information about how TELUS is supporting customers, the community, team members and health‑care workers, please visit‑19. If you have any questions, please contact TELUS.
Medical staff celebrated on National Physicians' Day

In case you missed it last week, May 1 was National Physicians’ Day. Read more about our amazing medical staff in the VCH News.
UPDATED: COVID-19 staff & physician FAQ posters

Making sure you are safe to provide care during this critical time is our top priority. The following staff FAQ posters have been updated to reflect current Public Health and IPAC guidelines (as of May 1, 2020):
  • Am I safe to work guidelines
  • How do I protect myself
  • Talking to your Friends about COVID-19
Download the updated posters here. 

Additional Resources

COVID-19 Testing FAQs for Staff and Medical Staff

BCCDC Testing Guidelines 

As a reminder, more FAQs are also posted on our COVID-19 FAQ intranet page. You can also visit the IPAC website for the latest infection prevention and control information and the BC Centre for Disease Control for evidence-based information.
Community thanks Vancouver General Hospital

Students from Emily Carr Elementary have sent in thank you notes to Vancouver General Hospital (VGH) health-care heroes, and members of the community have placed signs around the hospital in honour of frontline workers during the COVID-19 pandemic. Thank you, everyone! 
Care-mongering ideas from the field: Squamish self-care

Today’s Care-mongering: Ideas from the Field feature comes from Shandell King, RN from the Whistler Health Care Centre, who shared some care-mongering love with us from Squamish General Hospital!  
RN Holly O’Neill from SGH Acute Medicine recognized the need for colleagues to prioritize self-care during these stressful COVID-19 times and organized a 30x30 challenge. SGH staff donated $30 each and committed to an act of self-care for at least 30 minutes for the 30 days of April. While Holly anticipated maybe 20 participants, over 90 paid and played while others simply donated. She raised over $5,000 for two local charities (yet to be announced). Local businesses graciously and generously donated prizes that were awarded daily to participants in a random draw.
"This event has become an incredible experience for all involved, and has cultivated lightness, levity, fitness, encouragement, joy, and team spirit during these anxious, uncertain times," says Shandell. "We will all be sad to see it end!”
Like other initiatives we’ve recently profiled, part of Holly’s motivation for starting this challenge was to give back to the community in response to their immense support. The generous food donations, 7 p.m. cheers, and notes of support have all been so appreciated by the staff at SGH. Holly, we applaud the ingenuity and gratitude you forwarded back into the community. Well done!

Thank you for sharing these care mongering stories please send any other examples of care-mongering or coping tips to and we will continue to broadly share your highlights through this bulletin. Take a moment to let us know what’s working for you – it may be just what someone needs to get through their day!

For suggestions or feedback on Caring for our Community & Caring for Ourselves, please contact the People+Culture team at

To contact Employee Wellness/EFAP, please visit or call 1-800-505-4929.
Text Alerts: Physician sign up keyword: COVID19
Text Alerts: Staff sign up keyword: ALERT
Staff supports during COVID-19
Medical staff resources during COVID-19
Copyright © 2020 Vancouver Coastal Health, All rights reserved.