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eCALD® 55th News Edition. June 2020

CALD refers to culturally and linguistically diverse groups who are migrants and refugees from Asian, Middle Eastern, Latin American and African (MELAA) backgrounds.

Working with CALD clients in palliative and end-of-life care

The discussion between a health practitioner and their client about palliative and end-of-life care is never easy. It is even more challenging when engaging with clients and families with norms different from their own.
Culturally appropriate palliative and end-of-life care services are respectful of various cultural beliefs and practices. In New Zealand, it is crucial to ensure that the delivery of palliative care services do not unconsciously disadvantage cultural groups. The Ministry of Health guidance for the last days of life indicates that health practitioners should hold and document conversations with their clients and their families about their cultural needs. Health practitioners' ability to identify specific customs, traditions, and cultural and religious practices, families' expectations, preferences and attitudes, and accommodate these in the plan of care makes a huge difference to the provision of quality palliative and end-of-life care.
With increasing culturally and linguistically diverse clients (CALD) from Asian, Middle Eastern, and African backgrounds in New Zealand, palliative care clinicians are increasingly likely to care for these clients with language, experiences, beliefs and cultures different from their own. It is essential to have some idea of the values and beliefs of, as well as strategies to provide appropriate, equitable and responsive care to CALD clients.

Are you interested to gain cultural awareness and strategies to enhance your interactions with CALD clients and families in palliative care or end-of-life settings?  
If YES, we have the course for you!! 
Course name: Working with CALD clients in Palliative care (Module 6)
Duration: 3.5 hours (self-paced, interactive and engaging e-learning course)
Participants completing this course will:

  • have a better understanding of the cultural issues surrounding palliative care practice with CALD clients and their families
  • gain strategies to develop trust and rapport with CALD clients and families
  • gain cross-cultural knowledge and skills in intervening with CALD clients and their families in end-of-life care, advance care planning and advance directives, pain management, and death and dying
  • gain knowledge and skills necessary to assess and use interpreters more effectively in the palliative care setting. 
What do learners say about this course?
Since the rollout in March 2020, over the last three months, we have over 60 participants taken up this course. For post-evaluation feedback, we have scored >90% for all the indicators from learners eg relevancy and usefulness of the content, interactive and engaging; enhance understanding and knowledge; application in practice, and overall learning experience. You can also view what learners say about the course.
How do I enrol?
  • Login to enrol for “MODULE 6”.
  • If you don't have an eCALD account, you can create one on the Login page, 
Other information:  

Ngā mihi nui
Sue Lim, QSM, eCALD® National Programme Director

Increase in mental health, addiction and wellbeing support for Asian community due to COVID-19

Good news!! Asian Family Services (AFS), through their media release on 29th May 2020, announced they are extending their existing nationwide mental health and addiction support services for Asians living in New Zealand, with new funding from the Ministry of Health. The funding is in recognition of the impact of COVID-19 on many Asians who are experiencing anxiety or distress. Their Asian online and face-to-face counselling support services and "Asian Helpline" hours will be expanded to increase accessibility. AFS is also developing a suite of resources to support wellbeing initiative, to help people struggling with mental health issues. Their “Asian Helpline” service is available in English, Mandarin, Cantonese, Korean, Vietnamese, Japanese, Thai and Hindi languages and accessible via phone 0800 862 342 from 9am to 8pm, Monday to Friday.  


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